Customer Ratings & Reviews

Your technician was very good at troubleshooting and explaining what the problem was. We were able to contact our satellite provider to request a replacement of our receiver. Once the new device was installed, we’ve experienced no more issues. Thanks to Geek Squad for figuring it out.

I wish I could remember his name . . . the technician who came to troubleshoot my Sonos issues was wonderful. He figured out the issue and took care of it. He was kind, courteous, and very helpful! This would be a 5-star review if I hadn't had such trouble with the actual scheduling. I told the rep that my yoga studio had classes the morning of the service and that the tech would not be able to access the equipment until 10:30 a.m. She said the tech would call and I could firm up the time with them. The morning of the service, I hadn't heard from anyone, and I was trying to get ahold of customer service to no avail. It all worked out in the end, but the tech did have to wait a while for my class to finish.

The two Geek Squad members that came to my home were excellent. They found the connection issue within minutes of their arrival and had it fixed in 10 minutes. They were very polite, thoughtful and knowledgeable. I tried calling for service several times and got put on hold and no one ever answered. Finally had to come to the store to get help. But once the guys got to the house, they were great.

This is one of the Best investments we have made. Whether its' taking something in (laptop) for service or consulting about something or making a house call to set up our cd/dvd player, The Geek Squad is simply magnificent.

We had an issue with one of our speakers and the Geek Squad tech (Lance) pulled out all the stops in trying to find the problem. It wound up being what you would least expect - a bad wire - he replaced it and got the system working great.

Two of the squad came to my home resolve why Bluetooth was not connecting to my Bose receiver. They determined the pedestal was defunct and had been for over a year. The Bose was only 4 years old and paid $500 for it. Unfortunately the squad could not fix the defunct pedestal (complaint to Bose quality) but the squad did a great job in troubleshooting.

The technicians were great, they explained exactly what happened and how to re-set the system in the future.

Love the new TV, and there was more than expected to install it, however, the time went quickly. Geek Squad came out to better explain the remote, and two days later the sound went out. The Online Geek Squad was not able to fix it. We were unhappy to have to wait two weeks for an appointment, but when they came out the Geek Squad Tech, Rob, was able to find the cable problem and fix it rather quickly. We really like having the Geek Squad Support, but waiting two-weeks for an appointment is too long.

Best Buy used to be the best place to get appliances and electronics but now it is absolutely awful and complete nightmare. I ordered all my kitchen appliances for my new build house. Everything was supposed to be delivered and installed yesterday. I get an email that they have no technician available to install my appliances. So I called and was assured they would deliver all the products and reschedule the installation. Only the refrigerator was delivered in the morning. I called again and spent an hour or more on the phone. I was told my microwave would be delivered and installed between noon-8PM so I wait around all day and no one shows up. I don’t even get a notification or phone call. I was able to get a hold of another person and told my dishwasher would be delivered next week and installed and my stove would not come until the 18th. Also we paid to have the installation. No one installed our refrigerator. The guys just dropped it off and left a huge gash in our door frame. So we only have a refrigerator and no other appliances for several weeks and have no idea when our over the stove microwave is coming. I am so disappointed with Best Buy!

Great service but they set my TV to come on with one click of my Dish Remote but now it goes on and off for several times when first turned on.

The two techs came to the house and in no time figured out the problem with my TV / soundasound. Time to check into a new TV and systems. At least I know where I stand with my equipment. Need to update

Our two agents helped setup an already existing Sonos surround sound speaker system and were so friendly and helpful. They helped us download the Sonos app and gave us a full tutorial of how everything works. Am very happy that we can finally have music streaming all throughout the house!

“My” agents were fantastic. I’m over 80 so they had to explain everything. They fixed my problem, plus changed a few things to make it easier for me. I love Geek Squad.

The tech arrive and asked me what was the problem. explained taht I was not getting sound from my receiver attatched to my tv. After checking the amplifier he worked on the tv. He came to the concusio that I needed a external connection to get the ytem to work. Problem resolved.

The agent was very knowledgeable and informative as well as fixing the problem quickly.

You guys once my TV is expired. I will be purchasing an edition and I will sell the TV or just buy a new one because I love them. They cover every TV in the house also all appliances as long as you buy them through. Then when she's no problem through me? I recommend them because they are on time but honestly it's so cheap. And for such great service why wouldn't you? If you're going to spend all this money on this expensive appliance or electronic or whatever you're? Buying. Then? Please for the love of God, also for your sake. Purchase the protection.. God just for them to come out even if you think your TV is falling. Or anything I have. The? 75. Inch TV they have help me move 2 times for free that means packaging back in the Box. Make sure you keep your TV Box if you get a large tv because, They Don't pack it. That save me 2 Service calls for nothing. All free or else would have been $99 minimum.

Aaron called to apprise me of his expected arrival time and arrived on time. He was very knowledgeable and not o my found multiple problems with my Marantz’s programming but the LG OLED TV too. He calibrated my HT and the picture and 7.1 surround sounds awesome now best $100 I’ve spent in a long time. Highly recommended!

The agents replaced the main board in my TV very quickly and efficiently. They took care in removing the TV from the wall mount, and in removing the back of the TV to access the part they needed to replace. They also explained what they were doing as they worked.

The agents, configured my new TV to work with my DVD & VCR units and configured it so that I could receive Pandora. Took a look at my Compact Radio, CD player snd Tape player. Thought it was sorted buy still have some problems. Will try to bring it in for recheck. Very competent and pleasant.

Great service, friendly, and very knowledgeable. Not just out to hit and run, but really takes their time to help out in the best way for you.