Customer Ratings & Reviews

Andre did an absolutely excellent and professional job. We had had an home theatre system installed but it never worked the way it was supposed to. Finally Andre and Anthony fro Magnolia came out and were able to troubleshoot the problem. Andre ultimately came out to do the “work” required and we could not be more pleased. It’s nice to finally be able to operate our system.

This was my first time having the Geek Squad come to my home and I did not know what to expect - especially with my limited technical knowledge ( TV issues). There was no reason for my anxiety - I was extremely pleased, The young woman who helped me on the phone understood my issues much more clearly than I expected from my garbled explanation. The lead technician, Frank, and his assistant Jason were terrific. Frank called me in advance to let me know his planned time window to arrive and then again when he was 20 minutes out. As he worked on remote pairing with the TV he explained all, answered my many questions, made suggestions about more efficient memory usage. He gave me time to try many things and helped me understand. He was very patient, and helpful without being condescending. Frank and Jason were both friendly, courteous and professional throughout the visit. They are excellent representatives of your company and service. The woman on the phone (so sorry that I did not save her name) and Frank and Jason make me happy that I went "total tech".

Geek Squad mounted my tv exactly where I wanted it and it's secure and still there. They did such a good job I'm planning on having them to remount a 85" tv done by someone else that I'm not happy with. I know the Squad can get exactly where I want it.

What a scam. I bought an expensive surround sound system along with a 75" TV. I couldn't get the surround speakers to work at anything above a very low volume. Two guys came out and did obvious things like check the connections. I asked them how they get training on so many different manufacturers and products, and they said they don't; they try to figure it out. They ended up telling me that's just how my system is supposed to work. The "new" systems play a very low volume from the speakers- like a crowd in the background at a football game. That's the stupidest thing I've ever heard. They said that was it, and they left. I was playing around with the TV yesterday and found out how to direct the audio output to the surround system. Now it actually has sound! What a rip-off the Geek Squad is!

He did an excellent job, was very nice and got everything working again.

On time and quiet knowledgeable! Didn’t waste time to figure out what needed to be done. Didn’t waste our time upon completion by lingering about to tell “war stories”. Will definitely call on Geek Squad when in need of true professionals

Our in home agents were Erik G and Erik M and they were both excellent, professional, above and beyond. We had two TVs here: one needed connect to wifi the other had a glitch setting so streaming service quit working. Both FIXED perfectly!

“My” agents were fantastic. I’m over 80 so they had to explain everything. They fixed my problem, plus changed a few things to make it easier for me. I love Geek Squad.

young people were a little impatient. I didn't see the note to prepare for their visit so I didn't have the remote ready. I was pleased that they knew what they were doing. I am 82 so a little overwhelmed with current technology.

David,the tech, worked hard to connect our headphones for the hearing-impaired. Other Geek Squad techs who have been here so many times since I bought the TV six months ago, couldn't connect them.David was determined and worked hard and succeeded! He should be rewarded by the company for his expertise and work ethic.

The agents worked with a difficult problem and even though it took longer than either of us had anticipated when they left my problem was fixed.

Marantz AV receiver was malfunctioning audio. No sound from my new Sony TV. Within minutes a correct diagnosis was determined. The receiver needed a software update which was installed immediately. Squad tech and assistant were also in time. Great job.

My agent did a great job getting my new tv connected & up & running with the best picture ever.

The representatives were polite and friendly. They demonstrated the basics of using my television and the associated applications. They explained clearly that not all channels offer Ultra High Def options, but told me some of the ones that did. They also showed me how to use the internet browser on my smart TV. They were far better than the first young man who installed the TV, Charles. His Partner, Nathan, would have done better alone. I would rather have had him. He tried to be polite and helpful, but Charles would not allow him. Charles was abusive to Nathan, mocked me in my own home, was condescending and rude, offered an insincere and insulting "apology" when told that he was deeply upsetting me. In the end, his behavior caused me to have a stroke from anxiety and upset.

The Agent conducted a home diagnostic of our Sony TV and Directv app. They were able to detect the problem with the Sony TV Directv app processing. We had to purchase a Wifi dongle from Directv at our cost and personally install it.

The chili is great, but I am having a problem come to find out however, that my apps need work and that it’s a problem from the factory. The picture has been great and I’m sure they’ll figure this out

The agent address my issues by dismanging the bundle of wires on the back and routed them to the correct components. He made suggestions for the future and corrected the sound and operation of my entertainment center.

The Agent George updated the prior installation of my new LG TV and Bose sound bar. The original installation was incomplete and did not operate correctly. George was excellent!

I purchased a printer and installed it but I missed some steps in the setup and the scanner piece of the printer wasn't connected to my computer. The representative who came to my home was extremely knowledgeable and knew what he was doing.

The agents were on time and pleasant. They reset my television, reprogrammed my remote, and calibrated my sound system. I messed it all up and they fixed it pronto! They also tutored me on how to fix it if I break it again lol!