Customer Ratings & Reviews
- SKU:
- 7716527
Customer reviews
Rating 4.4 out of 5 stars with 9590 reviews
(9,590 customer reviews)Rating by feature
- Value3.8
Rating 3.8 out of 5 stars
- Quality3.8
Rating 3.8 out of 5 stars
- Ease of Use3.6
Rating 3.6 out of 5 stars
Customers are saying
Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
TV Calibration
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent came to the house in a timely fashion and worked speedily to calibrate our new TV. He explained features to me and answered my questions.
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad did what nobody else could!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent wasn't sure if he could solve my problem, but he did--in record time!! It is still working very well.
I would recommend this to a friendRated 5 out of 5 stars
Troubleshooting
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had a number things that weren’t working properly and these guys were excellent. The didn’t shortcut anything. They stayed with it until they identified and solved the problem.
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad has the best people.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents DID take care of my concerns regarding my new equipment. Best Buy has the best technicians bar none
I would recommend this to a friendRated 5 out of 5 stars
Service Stars
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great service. Figured out problem within minutes of arrival. Fixed, and left. All within 30 minutes.
I would recommend this to a friendRated 5 out of 5 stars
56” tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.outstanding repairman came upgraded, fix the problem, and never one time was going to leave without fixing it
I would recommend this to a friendRated 5 out of 5 stars
Blink update
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Prompt service, tech was very knowledgeable and resolved the problem with the Blink storage unit immediately upon arrival.
I would recommend this to a friendRated 4 out of 5 stars
Geek squad TV install time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The appointment time was set for 12 hours, long time to wait for the service person to arrive. I feel that the wait time is excessive.
I would recommend this to a friendRated 4 out of 5 stars
On time and knowledgable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Television was locked on a screen, plus we couldn't get wireless internet. They got it unlocked and determined that the television had a defective wireless card. Knowledgable, professional and helpful
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad gave us excellent service!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent service. Andre was awesome. He is very courteous and knowledgeable and provided us with excellent customer service.
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad-Great Experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to schedule an appointment...service tech was very professional and knew exactly what to do to solve our problems!
I would recommend this to a friendRated 5 out of 5 stars
Fredh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Professional and a pleasure to have in our home. The issue was discussed and the correction determined and executed,
I would recommend this to a friendRated 5 out of 5 stars
Samsung screen defect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The two gentlemen were professional and replaced my 65” Samsung screen in a half hour. They did a fabulous job. Very satisfied.
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad troubleshoot event
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Troubleshooting went well; television was removed due to power surge; will get another one soon.
I would recommend this to a friendRated 5 out of 5 stars
Technical support
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents reviewed my system setup and gave me hints on how to improve my operation.
I would recommend this to a friendRated 5 out of 5 stars
Determined Geek Squad Members
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents went above and beyond to solve our problem. They were great!!
I would recommend this to a friendRated 4 out of 5 stars
tried to solve, solution is slippery!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.He tried but I need a new router or TV....and he explained some options to me.
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad determined the problem so we could addr
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents could not fix the problem but helped us decide what we need. They were extremely personable and helpful.
I would recommend this to a friendRated 5 out of 5 stars
Solution experts
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The technicians listened to my concerns, checked the system and resolved my issue in less time than it took to schedule the appointment.
I would recommend this to a friendRated 5 out of 5 stars
Installation of streaming device
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents were thorough and installed new equipment quickly. They also took the time to explain how to operate it.
I would recommend this to a friend