Customer Ratings & Reviews

The two gentlemen were professional and replaced my 65” Samsung screen in a half hour. They did a fabulous job. Very satisfied.

The agents identified my problem and referred me to my cable provider.

The people who came to the house were nice and thorough but I had reached out for information on a new large appliance purchase and never heard back.

Great Job! knowledgeable and Honest. He was on time and very professional. I will use him again in the future.

Knowledgeable agent. Made quick work of our issues and had good recommendations for us moving forward.

Geek Squad delivers great service and WISE advice. Doesn't get any better for a non-tech device owner!

The problem: moving document from PC to Smart TV. Was working, then stopped. Left laptop with precinct. After a few days, problem still not corrected. Noted that the HDMI connector was faulty. PC provider, ASUS, had same opinion. However, after several attempts at alternatives, I uninstalled the graphics driver and re-installed it, and all works perfectly.

The Geek Squad persisted and after several attempts they finally discerned that there was a problem with the software in my new SONY 9 series TV. The SMART connection to all of the steaming apps now works correctly.

The agents helped with synching our system. Very successful.

We had a problem with sound not working on our TV. Our technician worked quickly to resolve and then brought the tv up to current with firmware updates.

Excellent service. Techs were customer focused and was able to fix the issue in a timely manner.

Very personable, knowledgeable and professional:) offered other products to help us going forward

Some Geek Squad Techs are more knowledgeable than others.

Ken did an excellent job for me. I rated him in another survey to be outstanding, efficient, pleasant, and thorough. He is a true asset to Best Buy, and deserves special recognition.

Matt set up my HP printer with WiFi. It is perfect, he is very knowledgable. He explained everything that he was doing. It was a pleasure to have him in my home.

Agents Canyon And Martin are very knowledgeable competent and trustworthy to invite into your home

Bill was awesome!!!!! it was the second Geek squad member to troubleshoot the problem, but Bill knew what the problem was right away and went to work!!! Thank you Bill!.

Shana Kinney installed our Sony Soundbar quickly and professionally.

Helped troubleshoot tv and check to see if are WiFi was working, great customer service.

The guys that came to my home were timely, courteous & talented. The issue was resolved! Thanks Best Buy & Geek Squad!