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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 177 Showing 3,521-3,540 of 9,590 reviews
  • Rated 5 out of 5 stars

    Coco

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chris did an excellent job of getting the correct part to fix my refrigerator. He was polite as can be and I was exceedingly happy with his service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV and Speaker Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The appointment was set at a time that was convenient to me I received numerous updates and confirmations The Tech was on time The job was completed to my satisfaction quickly and efficiently

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love Ttech support! Chat is a little funky, but peeps always real nice-

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad made the complex simple.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great employe. He did a great job installing the two internet pods. He explained everything in depth so I could understand what was done. You need more personal like him .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home Center

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians provided excellent service in troubleshooting and correcting our system issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Attempted to reset the sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 Geek Squad men were very helpful. They worked for some time to get my soundbar to work properly. After several tries resetting it, they were not able to fix it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very GLAD we have a Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad delivers great service and WISE advice. Doesn't get any better for a non-tech device owner!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They fixed a everything quickly! They were pleasant and knowledgeable.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Lyn

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    But they need to bring own equipment, only once was a ladder brought need equipment to do your job what happens if customer doesn't have one? Job gets cancelled

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Knowledge to get the job done quickly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knowledgeable agent. Made quick work of our issues and had good recommendations for us moving forward.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad installed home entertainment devices

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agent moved all the home entertainment devices into a console. He also reviewed functions of the universal remote with me.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    TV Streaming App

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician seemed somewhat in a hurry and not patient to understanding of our issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    pairing our tv to be compatible with other equipme

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    paired our tv to our other devices and explained our best options when installing our next tv to stay abreast of the latest technology for our maximum benefit

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad hooked up my tv and playstation fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad were very helpful came in my house got everything hooked up quickly very friendly would recommend them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad installed my tv and connected it to all my devices

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEORGES REPAIR

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Scott Mustapich was a great help in installing our new box and getting it to work. He is highly recommended by us. George

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Greek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had done soThing to my computer that I could not figure out at all. These two young men were excellent. They solved my one problem and help me solve other things I did not know how to do

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed mini pods; adjusted Ring; installed special device to link hearing aids with TV. Explained how to manage devices. A very kind and patient tech!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentle did not quick on my issue until it was done. A great thanks to him.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greek squad updated my new sound bar.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent checked my old sound bar to make sure it no longer in working order.

    I would recommend this to a friend