Customer Ratings & Reviews

The agent came to the house in a timely fashion and worked speedily to calibrate our new TV. He explained features to me and answered my questions.

Great customer service. Problem was fixed quickly and efficiently.

Agent showed me how to reset my Bose soundbar settings for TV audio sound. He was professional and knowledgeable. Great job.

Great job helping me identify the issue. I ordered the recommended part and all is wel.

Quick, efficient response. The tech quickly solved the issue of pairing headphones.

The Geek Squad representative who came to our home was very polite, respectful, thorough, and knowledgeable.

Service person was knowledgeable and courteous. They went right to work and got it done beautifully

Daniel’s evaluation was helpful. He told us to expect a follow up phone call within a few days from Camille. It has been 2 weeks and we have not heard from anyone yet.

The clarity of the Sony is beautiful. However, since the screen is wide, the people look heavier on most channels. Also, I have no idea how to use the two sites that are free. Was told I had a sleep control which doesn't seem to work, & was told the remote should light up, which it doesn't. Will have to call Geek squad & have someone else come & correct things.

The Geek Squad quickly and professionally handled getting our Roku working.

The technician seemed somewhat in a hurry and not patient to understanding of our issues.

I was good that they were able to come to my home site.

The agent did an outstanding job of troubleshooting our surround system issues and restoring it to perfection!!!

Your Geek Tech was very helpful in showing how I could correct the problem if I do experience another power failure in our home. Geek Tech are always so helpful in solving easy to hard issues. What a great service to have.

The gave us an appointment convenient to us, were on time, got everything set up and we are good to go. Very please with the service

The agent was prompt to the schedule. he is a good communicator. he was respectful. Unfortunately he was unable to figure out the issue and we ended up with the same "workaround" that I had figured out. I think that if this had been a pc issue he would have donw well.

Steve got all of my remotes and headset working perfectly. Give him a Christmas bonus.

The agents were on time and did a wonderful job. We can use our home theater again!!

Recommend to install cable to sound bar to solve connection

Scheduled a repair appointment for a 55" Sony TV that we had purchased in 2021 from Best Buy. On the day Geek Squad was to come, the technician called and advised us that it "probably wasn't worth it" to try and fix it - we "should probably just buy a new one". When asked if the repair would cost more than the approximate $1,500.00 to replace it, she told me that it would probably just break again and offered to refund our prepayment to have them come out. I finally just agreed and canceled the appointment. I won't be purchasing from Best Buy again.