Customer Ratings & Reviews

Daniel Padilla, Geek Squad-Torrance, provided outstanding service to resolve my printer issues satisfactorily. Daniel was very professional, knowledgable and efficient. He called in advance to better understand and troubleshoot, bringing out a replacement printer to my service call as he correctly determined my non-working but under-warranty printer would likely have to be replaced. Many kudos to Daniel!!!

The technicians did a thorough troubleshooting of my sound bar. They kept me informed of everything that was going on. I would recommend Patrick and Salvatore for any problems

the agent set up my new fire tv cube with my home theater. Unfortunately I didn't know all the questions to ask and I am still having issues because I have q harmony remote which is now obsolete

Luke was phenemonal, explaining what he was doing. He set up our tv, connecting it to our new wifi provider. He also gave us a remote when we didn't have one. He provided excellent customer service.

Steve troubleshot my TV problems. Everything works well now

This servicing couldn’t have been more convenient. A Geek Squad member was here within 24 hours of my call. The person that came was fully knowledgeable of our Samsung smart tv and Samsung sound par. He solved the problem of our sound and picture being out of sync. He left a phone number for any follow up issues.

Lexington KY Hamburg Geek Squad could not fix my computer in 5 attempts that I purchased there on 3/13/2021. It gave me issues with the wi fi disappearing over and over from day 1. It's a Dell 7506 2 in 1 which with the warranty and Office 365 I paid over $2 k. I asked for replacement or refund which they refused. I had issues getting them to call me which they didn't. They said they would send it Out to Louisville and didn't. The last time I had them work on it, I went to pick it up and it wouldn't work and all my applications were gone. I just left it there and they were to call me when done in a couple days and after a week they didn't. I tried several times to call them, but they weren't accepting calls and contacted Corporate ofc. They said it was ready to pick it up. When I opened it there was melted chocolate all over the key board. It still wouldn't connect continuous and I took it to a different wi fi spot and it wouldn't stay connected. Incompetent! I called Dell and they ran a memory check and it began rebooting a blue screen error over and over. Now they say because of the uninstall and reinstalls over 50 times the hardware is an issue and they are sending a tech to my home to fix what Best Buy Geek Squad messed up. Hard drive RAM Wireless Card and Mother Board. They also registered all my purchases under my wife's old account to which they misspelled so the email they created and my software they registered aren't even correct! Idiots!!!

Geek Squad came to see if the expensive Sony TV i purchased in February 2021 could be brought back to life. It died about a month ago. It was determined that would be to expensive to repair. At least I wasn't charged for the visit.

I was having a problem connecting my Soundbar to my new TV, Set up a 'Troubleshoot' appointment with Totaltech. My Geek Squad Tech (Chris) was excellent! He diagnosed my problem and had it fixed in 10 minutes. Well worth the Totaltech subscription knowing that I have a 'Pro' like Chris for expert assistance.

The Geek Squad did what I never could have done: diagnosed my Roku issue and then corrected it. My streaming was returned! I’m thinking about calling them again for a different stereo issue. It’s very worth it to be part of this service.

Troubleshooting my picture on my sound was extremely helpful & now I can do it myself. It did take them a minute to figure out the problem but then they explained it all well enough that next time I can fix it myself!

The Tech did an excellent job troubleshooting the problem

Helped get us from streaming service to our regular programs

Justin and Lee did a great job! They relocated our Apple TV box and ran a cable to the digital receiver in a closet. They also were very good with our dog!

Devin was great and did a good job and came back to fine tune the Roku and speaker. He was probably the best Geek Squad service tech I ever had work for me. I wish I could say that about all the Geek Squad members!

Stephen exceeded all expectations. He is very knowledgeable and explored every possibility for the cause of the problem. He explained everything he did and put it in terms that I understood. I’m very satisfied with what he did to help.

The agents hung two televisions, a sound bar, and made sure I knew how to use the remotes for which service. I had some issues and they came back to help me.

Robert Haney, Jr. the Geek Squad Home Theater Agent, was beyond outstanding. If I had any doubts about the wisdom of subscribing to Geek Squad, they were immediate dispelled by Mr. Haney. I can only hope that other agents come close to his knowledge, professionalism, and courtesy. Thank you, Mr. Haney.

Matt and his crew were awesome. Able to get it up and running in no time. Had issues after they left and ended up buying a new receiver which they got up and running. No issues since then and TV and receiver work fine.

The Geek Squad agent was extremely polite, effective and went out of his way to make helpful suggestions. Our LG Tv is up and running smoothly and all our issues have been resolved.