Customer Ratings & Reviews

The Geek Squad agent took perfect care of my issue -- accurate diagnosis of the problem, clear explanation of solution, flawless work, totally professional and friendly throughout. Thanks for having great support personnel for your customers.

EXCELLENT EMPLOYEES WHO WORKED ON MY 2 TVs TO CORRECT THE PROBLEMS…. THEY WROTE OUT MY INSTRUCTIONS TO FOLLOW ON ACCESSING NETFLIX …. I’VE HAD A MASSIVE STROKE WITH MEMORY PROBLEMS SO THEY WENT SLOWLY AND LEFT ME NOTES TO FOLLOW…. THEY ARE TRUE ANGELS AND HELPED ME TREMENDOUSLY…. THEY WERE VERY PROFESSIONAL AND GEEK SQUAD ADMINISTERS SHOULD RECOGNIZE THEIR PERFORMANCE….. EXCELLENT EMPLOYEES

These geeks rock. Knowledgeable, available and very professional. Helped me set up my elderly parents new entertainment center and even took the time to help them learn how to use it. Treated us like family.

The agent, Anthony, come to fix several issues we had with both of our individual top computers. He was very professional, and was able to identify & resolve the problem. Anthony did an excellent job explaining everything.

Everett was quick to find out what was wrong with my cameras and the solar charger and he was quick to fix the issue. I appreciated his explaining the issue for me so I can fix it myself if the issue happens again.

Nathan did an excellent job helping me set up my new Insignia TV and webcam. He was a great problem solver; he was patient and very professional . Love the geek squad.. Always have a great customer service experience with the technicians. Thank you

The Geek Squad agent was extremely polite, effective and went out of his way to make helpful suggestions. Our LG Tv is up and running smoothly and all our issues have been resolved.

Justin and Lee did a great job! They relocated our Apple TV box and ran a cable to the digital receiver in a closet. They also were very good with our dog!

Excellent service provided by knowledgeable technicians

My agent did a great job getting my new tv connected & up & running with the best picture ever.

The agents hung two televisions, a sound bar, and made sure I knew how to use the remotes for which service. I had some issues and they came back to help me.

The Geek Squad came and set up the New Sony 65 inch which required insertion of the shorter dimension leg configuration. Even they had a challenge to lift it and set the legs in the right place. I could never have done it myself. Further, there are limited to no understandable instructions that the uninitiated would understand. The Geek Squad set up the key features and help facilitate getting it set up. They showed me largely how to use it but the learning curve is only accomplished by spending a lot of time navigating around on it so patience is needed. Overall, definitely better with Geek Squad support.

My experience with the Geek Squad has been a positive experience both via phone troubleshooting and in home troubleshooting. The agent are knowledgeable, professional and polite.

He did an excellent job, was very nice and got everything working again.

They fixed it! It wasn’t working and they fixed it!

Best Buy Geek Squad personal are always nice. The two employees fixed my sound problem with no trouble, I am really thankful for Best Buy having such polite and knowledgeable people on their staff. I always talk highly for your service . When you are old and it is a relief that you have this service

Came to the house, assessed our issue, and responded. Unfortunately we were told our equipment was not compatible with the TV.

I have a wonderful experience with the services from the Geek squad of Best buy. They were courteous, professional and knowledgeable about the task at hand. Great experience, great experience indeed.

I was having issues with my new tv/ sound system..the guy that they sent knew exactly what to do and fixed it!! I love the Geek squad..it would take me hours to do what they do in 3 minutes...Thank you for always being there

I’ve had a few hiccups along the way and Rolo and Zach handled it quickly and professionally from the start. Zach told me he was going to send a technician that is very professional and excellent at what he does and he wasn’t kidding! Jeremy went above and beyond to explain everything and installed my first TV perfect then returned to redo an install that could have been complicated, with ease and left my room spotless. I hope Best Buy’s GM is aware of the talent on many levels he has in this three guys. Rolo, Zach and Jeremy. Zach answered calls during hurricane IAN while on a ladder in Fort Myers for my schedule! Jeremy… his daughter was in the ER while he was working! That goes beyond anything any employer would ever expect and most times receive from their employees! I commend their work ethics and hope they will be rewarded in some way as that’s not the norm.