Customer Ratings & Reviews
- SKU:
- 7716527
Customer reviews
Rating 4.4 out of 5 stars with 9590 reviews
(9,590 customer reviews)Rating by feature
- Value3.8
Rating 3.8 out of 5 stars
- Quality3.8
Rating 3.8 out of 5 stars
- Ease of Use3.6
Rating 3.6 out of 5 stars
Customers are saying
Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
I don’t know what add a title means. Miss America?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Service person was knowledgeable and courteous. They went right to work and got it done beautifully
I would recommend this to a friendRated 5 out of 5 stars
good job getting my TVs hung and working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.excellent. Kudos to Tyler, Cameron, and I didn't catch the other guys name. They worked hard and got everything done
I would recommend this to a friendRated 5 out of 5 stars
Geek squad fixed my universal remote
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ryan once again came to my rescue. Couldn’t get the tv remote to work He went over it a few times, let me write down instructions etc. great service!!!!
I would recommend this to a friendRated 5 out of 5 stars
Technology explained
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very helpful, completed the job in a short time. Answered all questions clearly including possible future service expansion using the Android capability of the TV.
I would recommend this to a friendRated 5 out of 5 stars
Quick, Clean, and knowledgeable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best in the Business. Geek Squad helped me through the entire process. gave me alternative options as well. I am a happy customer
I would recommend this to a friendRated 5 out of 5 stars
Great service! Polite Best Buy employee!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent arrived on time and setup the TV quickly. Thoroughly explained the operations, and took time to answer all of our questions Great service!!!!
I would recommend this to a friendRated 4 out of 5 stars
Regarding my Sony 75” teleision
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Spoke to them on the phone they were helpful explaine how the process worked and what I needed to do to resolve it
I would recommend this to a friendRated 5 out of 5 stars
Stopped the obnoxious voice that just started.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've already completed a survey on this visit. My TV changed like it did previously where I don't need 3 separate remotes.
I would recommend this to a friendRated 5 out of 5 stars
Thank youThank you
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Thank you Matt and Johnny for taking care and solving the issues that arose arose that turned out not even to been to be from your equipment thank you
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad is always top notch….especially Mike! He set up my electronics, so he can quickly fix the issues! I trust him and prefer/request him every time!
I would recommend this to a friendRated 5 out of 5 stars
repair
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.came out at the right time and fixed my problem. Very satisfied.
I would recommend this to a friendRated 5 out of 5 stars
Review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent "T" was very helpful and got everything situated for us and even organized all the wires and plugs for us.
I would recommend this to a friendRated 5 out of 5 stars
Tv install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv mounted perfectly and timely. They cleaned up and were very professional
I would recommend this to a friendRated 5 out of 5 stars
The Best Techs Ever!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These were simply were the very best Technical Professionals that I’ve ever seen! They deserve a pay rise- that’s for sure!
I would recommend this to a friendRated 5 out of 5 stars
Yamaha RX-v685 firmware update
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents were able to update my Yamaha receiver with ease. I had made several attempts to go through the recommended procedure, but was not able to complete it.
I would recommend this to a friendRated 5 out of 5 stars
Professional
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Helped troubleshoot tv and check to see if are WiFi was working, great customer service.
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They came and checked everything out and made suggestions as to what we could do for better enjoyment.
I would recommend this to a friendRated 5 out of 5 stars
Sound Bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good service very helpful person nice person verbally
I would recommend this to a friendRated 5 out of 5 stars
Best Buy Doesn’t Care about Loyal Customer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Yes I paid $999 dollars for a 5 year warranty I’ve been a loyal Best Buy customer 15 years now. They did nothing to my tv said they were coming back yet no response.
No, I would not recommend this to a friendRated 5 out of 5 stars
Very Satisfied.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Agent connected my LG sound bar to my satisfaction. I am happy with my Geek Squad service. All of the agents are very knowledgeable.
I would recommend this to a friend