Customer Ratings & Reviews
- SKU:
- 7716527
Customer reviews
Rating 4.4 out of 5 stars with 9590 reviews
(9,590 customer reviews)Rating by feature
- Value3.8
Rating 3.8 out of 5 stars
- Quality3.8
Rating 3.8 out of 5 stars
- Ease of Use3.6
Rating 3.6 out of 5 stars
Customers are saying
Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Greg is a SUPER GEEK
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Greg paired my universal remote to my new Samsung TV after Spectrum failed multiple times
I would recommend this to a friendRated 5 out of 5 stars
Yamaha RX-v685 firmware update
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents were able to update my Yamaha receiver with ease. I had made several attempts to go through the recommended procedure, but was not able to complete it.
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad solved my Roku issue
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love our Total Tech membership. Geek Squad are knowledgable and stick with the problem until it's solved.
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad replaced bad audio cable.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek squad replaced a bad cable for my sound system.
I would recommend this to a friendRated 5 out of 5 stars
Trouble with universal remote
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Could not replicate my issue with the universal tv controller when techs where present but the shoes me how to use the help app to resolve power on issues.
I would recommend this to a friendRated 5 out of 5 stars
Home Theater trouble shooting
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent got my system and remote working in short order.
I would recommend this to a friendRated 5 out of 5 stars
The Geek Squad did a fine job for me thank you so
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent got my tv working and fixed my speakers and my sound box so I have great surround sound restored
I would recommend this to a friendRated 5 out of 5 stars
Input trouble shooting
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The techs did an amazing job troubleshooting the system. Very Polite and clean
I would recommend this to a friendRated 5 out of 5 stars
Amazing Geek Squad Service!!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Took the Tech less than 10 mins to correct problem Done in a Flash!!!!!!!
I would recommend this to a friendRated 5 out of 5 stars
Quick diagnosis by Geek Squa
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The squad was able to diagnose the problems that our TV had been having. Very professional.
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad solved my TV issues.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The team that helped me were kind, courteous and friendly. They helped me solve a couple of annoying problems with my equipment.
I would recommend this to a friendRated 5 out of 5 stars
Fire Stick
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The ladies were very informative about the new Fire Stick we purchased, and they checked all the connections for the stick and made sure it was working properly.
I would recommend this to a friendRated 5 out of 5 stars
Service never ordered
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is not my house Please stops sending me this message. I have never ordered this service
No, I would not recommend this to a friendRated 5 out of 5 stars
Hooray For The Geek Squad!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad rep installed a new front speaker and subwoofer in my home theater. He knew exactly what to do and how to do it efficiently. Could not have asked for a better rep or a getter job.
I would recommend this to a friendRated 5 out of 5 stars
Fixed problems very fast
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had problems with remote and geek squad fixed it with other problems I had
I would recommend this to a friendRated 5 out of 5 stars
Best Buy Doesn’t Care about Loyal Customer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Yes I paid $999 dollars for a 5 year warranty I’ve been a loyal Best Buy customer 15 years now. They did nothing to my tv said they were coming back yet no response.
No, I would not recommend this to a friendRated 5 out of 5 stars
I mentioned same below.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mike was very nice...called ahead to give me time of arrival. He informed when Roku was installed last Jan, Shawn & his partner inadvertently didn’t connect 2 pcs in the correct computer device so I could play my dvd. Thank you.
I would recommend this to a friendRated 5 out of 5 stars
Sonos Trouble Shooting
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Service completed in a professional and courteous manner.
I would recommend this to a friendRated 5 out of 5 stars
Ok for now.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Updated TV and sound bar interface. Bad product match Will do better with next purchase.
I would recommend this to a friendRated 4 out of 5 stars
Better antenna
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I put the TV together and connected up everything. The squad helped me with the antenna signals which were not working well.
I would recommend this to a friend