Customer Ratings & Reviews

The Geek Squad Home Theater of Kelly and Alex are great!! They are kind and courteous and so helpful. They got my vintage home projector running. They assessed the new part I needed and how we work it until they return. I am appreciative and thankful. I look forward to working with them again.

Prompt and cordial service. The TV was perfectly installed despite some mounting problems due to the differences between the former and current TV

The representatives were polite and friendly. They demonstrated the basics of using my television and the associated applications. They explained clearly that not all channels offer Ultra High Def options, but told me some of the ones that did. They also showed me how to use the internet browser on my smart TV. They were far better than the first young man who installed the TV, Charles. His Partner, Nathan, would have done better alone. I would rather have had him. He tried to be polite and helpful, but Charles would not allow him. Charles was abusive to Nathan, mocked me in my own home, was condescending and rude, offered an insincere and insulting "apology" when told that he was deeply upsetting me. In the end, his behavior caused me to have a stroke from anxiety and upset.

Troubleshooting my picture on my sound was extremely helpful & now I can do it myself. It did take them a minute to figure out the problem but then they explained it all well enough that next time I can fix it myself!

Came to the house, assessed our issue, and responded. Unfortunately we were told our equipment was not compatible with the TV.

The Geek Squad agent was extremely polite, effective and went out of his way to make helpful suggestions. Our LG Tv is up and running smoothly and all our issues have been resolved.

The Geek Squad came and set up the New Sony 65 inch which required insertion of the shorter dimension leg configuration. Even they had a challenge to lift it and set the legs in the right place. I could never have done it myself. Further, there are limited to no understandable instructions that the uninitiated would understand. The Geek Squad set up the key features and help facilitate getting it set up. They showed me largely how to use it but the learning curve is only accomplished by spending a lot of time navigating around on it so patience is needed. Overall, definitely better with Geek Squad support.

The Geek Squad did what I never could have done: diagnosed my Roku issue and then corrected it. My streaming was returned! I’m thinking about calling them again for a different stereo issue. It’s very worth it to be part of this service.

Devin was great and did a good job and came back to fine tune the Roku and speaker. He was probably the best Geek Squad service tech I ever had work for me. I wish I could say that about all the Geek Squad members!

My Geek Squad person was great to work with, arrived on time, super knowledgeable on all my questions with great recommendations for next steps--and I would love for him to help me with future installation. The ONLY reason for 4 stars is that I was so eager to consider a follow-up purchase and it took awhile to finally receive the promised recommended links to the product I was interested in. I'm guessing he must have just had a busy schedule--so there's grace! :)

The tech diagnosed a problem I caused with my home entertainment system and explained why what I did was wrong. He also explained what the installation team (3rd party) hired by Geek Squad should have explained. He is an excellent tech and I appreciate the great job. Joe Firda

My experience with the Geek Squad has been a positive experience both via phone troubleshooting and in home troubleshooting. The agent are knowledgeable, professional and polite.

Matt and his crew were awesome. Able to get it up and running in no time. Had issues after they left and ended up buying a new receiver which they got up and running. No issues since then and TV and receiver work fine.

This servicing couldn’t have been more convenient. A Geek Squad member was here within 24 hours of my call. The person that came was fully knowledgeable of our Samsung smart tv and Samsung sound par. He solved the problem of our sound and picture being out of sync. He left a phone number for any follow up issues.

These geeks rock. Knowledgeable, available and very professional. Helped me set up my elderly parents new entertainment center and even took the time to help them learn how to use it. Treated us like family.

I was having a problem connecting my Soundbar to my new TV, Set up a 'Troubleshoot' appointment with Totaltech. My Geek Squad Tech (Chris) was excellent! He diagnosed my problem and had it fixed in 10 minutes. Well worth the Totaltech subscription knowing that I have a 'Pro' like Chris for expert assistance.

Lexington KY Hamburg Geek Squad could not fix my computer in 5 attempts that I purchased there on 3/13/2021. It gave me issues with the wi fi disappearing over and over from day 1. It's a Dell 7506 2 in 1 which with the warranty and Office 365 I paid over $2 k. I asked for replacement or refund which they refused. I had issues getting them to call me which they didn't. They said they would send it Out to Louisville and didn't. The last time I had them work on it, I went to pick it up and it wouldn't work and all my applications were gone. I just left it there and they were to call me when done in a couple days and after a week they didn't. I tried several times to call them, but they weren't accepting calls and contacted Corporate ofc. They said it was ready to pick it up. When I opened it there was melted chocolate all over the key board. It still wouldn't connect continuous and I took it to a different wi fi spot and it wouldn't stay connected. Incompetent! I called Dell and they ran a memory check and it began rebooting a blue screen error over and over. Now they say because of the uninstall and reinstalls over 50 times the hardware is an issue and they are sending a tech to my home to fix what Best Buy Geek Squad messed up. Hard drive RAM Wireless Card and Mother Board. They also registered all my purchases under my wife's old account to which they misspelled so the email they created and my software they registered aren't even correct! Idiots!!!

Everett was quick to find out what was wrong with my cameras and the solar charger and he was quick to fix the issue. I appreciated his explaining the issue for me so I can fix it myself if the issue happens again.

Same crew I had a year ago, and they are the BEST! Fast, efficient, clear instructions, polite and patient. They remembered us too! Pretty cool.

The agent, Anthony, come to fix several issues we had with both of our individual top computers. He was very professional, and was able to identify & resolve the problem. Anthony did an excellent job explaining everything.