Customer Ratings & Reviews
- SKU:
- 7716527
Customer reviews
Rating 4.4 out of 5 stars with 9590 reviews
(9,590 customer reviews)Rating by feature
- Value3.8
Rating 3.8 out of 5 stars
- Quality3.8
Rating 3.8 out of 5 stars
- Ease of Use3.6
Rating 3.6 out of 5 stars
Customers are saying
Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Geek Squad helped replace a defective TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Trouble shot a defective tv we recently purchased, determined it was defective and assisted in procuring a replacement from the TV manufacturer
I would recommend this to a friendRated 5 out of 5 stars
GREAT SERVICE FROM GEEK SQUAD
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would highly recommend the Geek Squad! They are very professional and helpful. Installation was complete and they took care of the boxes and any trash. Assured me that I needed anything to call the number they gave me.
I would recommend this to a friendRated 5 out of 5 stars
Very good service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is worth every cent to pay for the GeekSquad warranty services. Electronics are tricky. You never know if something has issues. Geek Squad came to my home and evaluated my issues and continue to work with the problem to fix or replace.
I would recommend this to a friendRated 5 out of 5 stars
Honeth
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very professional knowledgeable nice man. On time awesone
I would recommend this to a friendRated 5 out of 5 stars
Problem Solved
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Isiah & David did a great job identifying our problems & did what was required to both entertainment systems in top working order.
I would recommend this to a friendRated 4 out of 5 stars
Geek square set up my tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent connect my wires loosely one wire came off my tv. Therefore need to be ,correct it.
I would recommend this to a friendRated 5 out of 5 stars
Excellent help with new ipad!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new ipad! Help with the purchase and set up was excellent. Highly recommend Best Buy!
I would recommend this to a friendRated 5 out of 5 stars
Geek squad TV set up.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent service and very nice people. I was especially impressed by Vernon calling ahead to troubleshoot before he even arrived.
I would recommend this to a friendRated 5 out of 5 stars
Installation of TV by Geek Squad and loaded Roku
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We had 3 Geek Squad agents that were GREAT Thank you. We did not know what to do and were very happy to have our problem solved.
I would recommend this to a friendRated 5 out of 5 stars
How to use my new TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent explained how to use the channel changer, and how to navigate through my TV channels
I would recommend this to a friendRated 5 out of 5 stars
VERY PLEASED
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.THREE TRIP TO GET IT RIGHT BUT FINALLY WORKED OUT....GUYS WERE KNOWLEDABLE AND HELPFULL....PROBLEM I HAD WAS TV PROVIDER
I would recommend this to a friendRated 5 out of 5 stars
Home visit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents were very thorough with troubleshooting our TV.
I would recommend this to a friendRated 5 out of 5 stars
Seve helped with all sides and benefits to our set
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Seve, was kind, Knowledgeable and gave us multiple solutions for our home theater experience!
I would recommend this to a friendRated 5 out of 5 stars
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love having geek squad when needed they will access your device and assist directly. Not always the easiest to communicate with but worth It for sure
I would recommend this to a friendRated 5 out of 5 stars
deborah’s install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents mounted my speakers and connected the tv and receiver. It appeares to be connected probably but sometimes I have issues with the connection.
I would recommend this to a friendRated 5 out of 5 stars
Television fix
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents fixed the problem with my TV --explained what was done and were in and out of my house in 20 minutes--great job--no time wasted !
I would recommend this to a friendRated 5 out of 5 stars
very good work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I believe his name is Darin. Hard to read his name, but he was excell ent. Very polite and knowledgeable with the tvs at Best Buy. I would recomend him to everyone.
I would recommend this to a friendRated 5 out of 5 stars
Honest and helpful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The techs confirmed my two year old Samsung display was fading out on me. Made recommendations on next purchase.
I would recommend this to a friendRated 5 out of 5 stars
Voice synchronization resolved
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Troubleshooting tv voice synchronization was resolved. Tech was great, knowledgeable and very customer oriented.
I would recommend this to a friendRated 5 out of 5 stars
Geek squad fixed my surround sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Michael was great. Took him 5 minutes to figure my issue and showed me how to fix it in the future if needed.
I would recommend this to a friend