Customer Ratings & Reviews
- SKU:
- 7716527
Customer reviews
Rating 4.4 out of 5 stars with 9590 reviews
(9,590 customer reviews)Rating by feature
- Value3.8
Rating 3.8 out of 5 stars
- Quality3.8
Rating 3.8 out of 5 stars
- Ease of Use3.6
Rating 3.6 out of 5 stars
Customers are saying
Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
mr. mack
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.very professional, friendly, knowledgeable and fast.
I would recommend this to a friendRated 5 out of 5 stars
Great service!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agent worked on my tv so that I could listen to it with my Bluetooth device.
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad are very Professional
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Best Buy team really knows their equipment. Most people cannot install a high end surround sound system by themselves.
I would recommend this to a friendRated 5 out of 5 stars
Geek squad fixed my surround sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Michael was great. Took him 5 minutes to figure my issue and showed me how to fix it in the future if needed.
I would recommend this to a friendRated 5 out of 5 stars
Not sure of his name
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We talk on the phone and when the technician came he new what to do and explain what was he doing. Great job
I would recommend this to a friendRated 5 out of 5 stars
Geek squad rocks!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the geeks were knowledgeable and helpful and efficient...they got us streaming easily!
I would recommend this to a friendRated 5 out of 5 stars
Perfection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fabulous job i could never do. These guys are perfectionist and smart besides being nice
I would recommend this to a friendRated 5 out of 5 stars
Mounting new tv.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents mounted my tv and showed me how to use the new controls. They were quick and very knowledgeable.
I would recommend this to a friendRated 5 out of 5 stars
Good job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everything was done quickly, accurately, and professionally.
I would recommend this to a friendRated 5 out of 5 stars
Was very helpful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Troubleshoot soundbar was not working & after reset resolved
I would recommend this to a friendRated 4 out of 5 stars
Geek squad installed my TV.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They were very helpful and got the system working.
I would recommend this to a friendRated 5 out of 5 stars
Mind at esse
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Knowing your purchase is covered with expertise makes your mind feel at ease. Don't leave without buying
I would recommend this to a friendRated 5 out of 5 stars
TV repair
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad came out and fixed my 85 inch TV. They did a great job.
I would recommend this to a friendRated 5 out of 5 stars
Setup complete.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad did a yeoman's job of completing setup of our new Samsung QLED TV. The initial initiation setup was insufficient and left us with many questions
I would recommend this to a friendRated 5 out of 5 stars
Health check and ad blocker install.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents were on time and took the time needed to install, instruct and explain what they were doing. Very professional and friendly.
I would recommend this to a friendRated 5 out of 5 stars
CarlV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agent examined my Bose system and confirmed it was no longer functioning
I would recommend this to a friendRated 4 out of 5 stars
Sound syncing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice guys ,but could not fix the problem. 75 Inch Samsung TV .SOUNDDOES NOT MATCH.Can not sync the sound. Either soundbar or Tv.
I would recommend this to a friend- Pros mentioned:Knowledge
Rated 2 out of 5 stars
In home service great call in tech support horribl
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The in home service is great the tech was knowledgeable and professional. The call in tech support is awfull, poor English, therefore unable to understand and resolve the problem.
No, I would not recommend this to a friend Rated 5 out of 5 stars
Voice synchronization resolved
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Troubleshooting tv voice synchronization was resolved. Tech was great, knowledgeable and very customer oriented.
I would recommend this to a friendRated 5 out of 5 stars
Camera installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Raymond as clear and effective in installing the doorbell system. He called ahead and was confident in the installation.
I would recommend this to a friend