Customer Ratings & Reviews

The serviceman showed up on time, completed the job efficiently, explained everything as he went, and answered all our questions & concerns. Before departing, he ensured all three TV's were working properly. Definitely a five-star service!

The agent synced the television and sound bar. He also instructed me on how to use the Eero app. He set up the fire stick for a different set.

Stephen exceeded all expectations. He is very knowledgeable and explored every possibility for the cause of the problem. He explained everything he did and put it in terms that I understood. I’m very satisfied with what he did to help.

The Geek Squad agent took perfect care of my issue -- accurate diagnosis of the problem, clear explanation of solution, flawless work, totally professional and friendly throughout. Thanks for having great support personnel for your customers.

Robert Haney, Jr. the Geek Squad Home Theater Agent, was beyond outstanding. If I had any doubts about the wisdom of subscribing to Geek Squad, they were immediate dispelled by Mr. Haney. I can only hope that other agents come close to his knowledge, professionalism, and courtesy. Thank you, Mr. Haney.

I have a wonderful experience with the services from the Geek squad of Best buy. They were courteous, professional and knowledgeable about the task at hand. Great experience, great experience indeed.

The Geek Squad associate was able to determine the problem with my soundbar and explained thoroughly how it worked. He was very knowledgeable and imparted info I never knew about the capabilities of my soundbar. I had a control I never knew was so vital to the operation of my soundbar until it was demonstrated by him. I have never ever gained so much info. It made me proud to be a Geek Squad member. I don't remember his name but he was at our home on Sunday Dec 24, 2023. He was very professional and proficient. Don't take this the wrong way. Other Geek Squad associates have been very helpful and informative but this guy tops the list.

Fantastic Job. The tech Michael was incredibly thorough troubleshooting the issues with my Sonos system, identify and solve the problem. I just renewed my annualGeek Squad subscription it's well worth it.

They fixed the tv checked all the connections. They had us turn the tv off and on and go over the channels to make sure they work

Explained and managed expectations on TV. Was expecting to have Google Plus automatically installed. Seems the Samsung TV does not support Google TV. I absolutely love the Geeksquad service and quality of work.

showed up on time and fixed my surround sound in a timely matter

I was having issues with my new tv/ sound system..the guy that they sent knew exactly what to do and fixed it!! I love the Geek squad..it would take me hours to do what they do in 3 minutes...Thank you for always being there

My painter had unhooked the sound bar and I was unable to hook it back up. My tech diagnosed the issue and hooked it up properly and reset some of the settings on my tv for a better picture!

Did a great job determining problem caused by AT&T technician. Only negative was that the original appt was changed without our knowledge and getting through to someone at the store was nearly impossible. Once we reached someone she was rude and unapologetic. Fortunately the tech who came out was Great!!! He made up for all the negatives.

The sound and picture were out of sync on my tv. The Geek Squad technician was able to diagnose the cause and fix the problem in a short time. He was very competent.

The agents did a superb job correcting all of my technical issues. My new Sony Bravia installation, with overhead speakers and receiver now works just fine. Both agents were knowledgeable, courteous, professional and efficient.

I’ve had a few hiccups along the way and Rolo and Zach handled it quickly and professionally from the start. Zach told me he was going to send a technician that is very professional and excellent at what he does and he wasn’t kidding! Jeremy went above and beyond to explain everything and installed my first TV perfect then returned to redo an install that could have been complicated, with ease and left my room spotless. I hope Best Buy’s GM is aware of the talent on many levels he has in this three guys. Rolo, Zach and Jeremy. Zach answered calls during hurricane IAN while on a ladder in Fort Myers for my schedule! Jeremy… his daughter was in the ER while he was working! That goes beyond anything any employer would ever expect and most times receive from their employees! I commend their work ethics and hope they will be rewarded in some way as that’s not the norm.

The agents troubleshooted and reconnected my home theater remotes. Also, checked out my computer and provided potential solutions to speed up the system. Jason and associate did a great job. I will be calling Jason soon for additional Geek Squad work.

I had a problem with my smart tv. The problem was a storage shortage. The person who came out to the house told me how to get more storage by deleting unused apps. He was very kind and knowledgeable,

Our sound bar was at the service center due to the amount of times the Geek Squad came out to fix it. Nancy was the technician at the service center and she went above and beyond to figure out the problem. You are very lucky to have such a focused employee . I hope you will recognize her for the value she brings to Best Buy. We got to return the faulty sound bar and pick up a new one. The guy at the Geek Squad was great getting us a gift card. I believe it was Rob who helped us pick out a new one. He was so knowledgeable and nice. Another valuable employee! We would recommend Best Buy to anyone based on our last experience! Thank you.