Customer Ratings & Reviews

Eric diagnosed my Wifi problem and installed the Google Nest. Solved the issues.

Fast trouble shooting. personable and knowledgeable tech

Marantz AV receiver was malfunctioning audio. No sound from my new Sony TV. Within minutes a correct diagnosis was determined. The receiver needed a software update which was installed immediately. Squad tech and assistant were also in time. Great job.

The Geed Squad is Awesome... however the company needs to be a better job communicating changes in the Geek Squad subscription. The Geek Squad get a 5 for Excellent service. The company gets a 1 for Poor service.

My experience with the Geek Squad has been a positive experience both via phone troubleshooting and in home troubleshooting. The agent are knowledgeable, professional and polite.

The guys came to help us get the most out of our new sound bar we purchased as it wasn't the quality or sound we heard at the store. The TV is a bit older so making a new sound bar was a bit tricky.

I purchased a printer and installed it but I missed some steps in the setup and the scanner piece of the printer wasn't connected to my computer. The representative who came to my home was extremely knowledgeable and knew what he was doing.

They fixed the tv checked all the connections. They had us turn the tv off and on and go over the channels to make sure they work

Troubleshooting my picture on my sound was extremely helpful & now I can do it myself. It did take them a minute to figure out the problem but then they explained it all well enough that next time I can fix it myself!

I be purchased a Sony TV 4 days ago. Everything was great including the gentleman who helped me. Angel at the Pleasant Hill store helped me pick out a Sony 65” tv, set up delivery the next day and he even talked me into extra coverage in case anything happened to it. He said it included any issues that came up, including accidental damage! Why wouldn’t you buy the extra coverage, right? Well the tv fell and broke within the first week but because they didn’t mount it there is nothing they can do. They also said because it’s a Sony, the screen cannot be prepared. Now, after 3 hours of my morning wasted by chatting and talking with multiple people from both Sony and Best Buy, I find out there is nothing that can be done. What made things even worse is the Geek Squad guy acted like he couldn’t care less. I am a retail manager and have worked in customer service for over 10 years.. I couldn’t imagine treating someone like I’ve been treated today. Terribly disappointed!

Love the Geek Squad! Your employee was able to diagnose what was wrong & able to help us when Dircet TV was not able to! Thank you!

Very knowledgeable...excellent job! Couldn't have been better!

Devin was great and did a good job and came back to fine tune the Roku and speaker. He was probably the best Geek Squad service tech I ever had work for me. I wish I could say that about all the Geek Squad members!

This was my first time having the Geek Squad come to my home and I did not know what to expect - especially with my limited technical knowledge ( TV issues). There was no reason for my anxiety - I was extremely pleased, The young woman who helped me on the phone understood my issues much more clearly than I expected from my garbled explanation. The lead technician, Frank, and his assistant Jason were terrific. Frank called me in advance to let me know his planned time window to arrive and then again when he was 20 minutes out. As he worked on remote pairing with the TV he explained all, answered my many questions, made suggestions about more efficient memory usage. He gave me time to try many things and helped me understand. He was very patient, and helpful without being condescending. Frank and Jason were both friendly, courteous and professional throughout the visit. They are excellent representatives of your company and service. The woman on the phone (so sorry that I did not save her name) and Frank and Jason make me happy that I went "total tech".

Geek Squad is very knowledgeable and smart. They listen to every question you ask and take care of it. and when you think of another question they are eager to take care of it. Also like when they come into your home they cover their shoes. Anyone needing help with there TV, I pads, cell phones etc these are the guys to call.

The Opal 1.0 was a really high maintenance item that required frequent cleaning and stroking. It died. Enter Opal 2.0 purchased at Best Buy. After reading of improvements in design GE made, I took the plunge again. Much better unit….but: Must be thoroughly cleaned at least once a month. Has started leaking intermittently And most recently, it decides to not make ice. The last item is corrected at the moment by unplugging and plugging back in, so it must have a board going bad. Oh! Some may wonder….we have always used highly filtered water in this thing…. On a good day the Opal 2.0 makes great ice and does so quickly. Soft, chewable, enjoyable ice! However, I will not recommend this appliance. It has lasted 2.5 years…a year longer than the first model. Considering this is an expensive unit, it requires too much stoking and lacks durability.

These geeks rock. Knowledgeable, available and very professional. Helped me set up my elderly parents new entertainment center and even took the time to help them learn how to use it. Treated us like family.

The Geek Squad did what I never could have done: diagnosed my Roku issue and then corrected it. My streaming was returned! I’m thinking about calling them again for a different stereo issue. It’s very worth it to be part of this service.

Matt and his crew were awesome. Able to get it up and running in no time. Had issues after they left and ended up buying a new receiver which they got up and running. No issues since then and TV and receiver work fine.

The Geek Squad associate was able to determine the problem with my soundbar and explained thoroughly how it worked. He was very knowledgeable and imparted info I never knew about the capabilities of my soundbar. I had a control I never knew was so vital to the operation of my soundbar until it was demonstrated by him. I have never ever gained so much info. It made me proud to be a Geek Squad member. I don't remember his name but he was at our home on Sunday Dec 24, 2023. He was very professional and proficient. Don't take this the wrong way. Other Geek Squad associates have been very helpful and informative but this guy tops the list.