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  • Front. Geek Squad® - Home Theater Troubleshooting Service.

Home Theater Troubleshooting Service

SKU:
7716527
See Details

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 202 Showing 4,021-4,040 of 9,590 reviews

  • Trouble with smart TV for 6+ months.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First solution was to replace remote. Didn't solve problem. Geek Squad came out and disabled Bixby which solved one problem but now I have no microphone ability and it didn't solve other problem. On top of that was charged $49 for something they could have had me try over the phone during one of my multiple calls. The tech seemed competent and was friendly and he had no choice but to collect fee. Tv under warranty and I paid for total tech support and wasn't told about charge in advance.

    I would recommend this to a friend

  • Geek Squad installed new power source.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Serviceman detected the error and corrected it promptly.

    I would recommend this to a friend

  • I'm electronically challenged.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad hooked up and programmed my sound bar. Answered all my questions in terms that I understood.

    I would recommend this to a friend

  • Qucik and efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I couldn't get my rear speakers to work on my home theater. Representative came to my home and fixed the issue quickly and efficiently...even left me with instructions on how to fix the problem if it happens again.

    I would recommend this to a friend

  • Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great communication. Figured out the problem in about 15 min.

    I would recommend this to a friend

  • woofer speaker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job trouble shooting my woofer speaker. The agents were very kind and answered all of my questions

    I would recommend this to a friend

  • Geek Squad Resolved Issue Immediately

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was quick and issue resolved in a matter of minutes

    I would recommend this to a friend

  • technician knew his stuff

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had some trouble with my Pioneer receiver. Geek squad came and got if fixed for me and gave me the right advice to save $$. This will keep me coming back to Best Buy- they have credibility and are honest!

    I would recommend this to a friend

  • Staff

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Informative great at listening to your issue. Well knowledgeable in multiple areas.

    I would recommend this to a friend

  • Installed quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my devices am set up tv However no instruction’s received

    I would recommend this to a friend

  • Good option

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good option with major purchase. Expert advice and even educational with new devices- especially systems

    I would recommend this to a friend

  • Finally Worked!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad recommended and installed device that finally let me use my Bluetooth headphones with the TV.

    I would recommend this to a friend

  • Simple fix

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was able to troubleshoot our problems and explain some helpful information. Thanks.

    I would recommend this to a friend

  • Good guys

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time and friendly friendly and on time on time and friendly

    I would recommend this to a friend

  • Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Andrew was a very polite helpful young man. Very knowledgeable

    I would recommend this to a friend

  • goodtech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are impressed with the sound. We are grateful for the courtesy and competence of the technician

    I would recommend this to a friend

  • Problem Solved

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Isiah & David did a great job identifying our problems & did what was required to both entertainment systems in top working order.

    I would recommend this to a friend

  • Helping hand

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was very helpful I get low vision and he showed me the thermostat that maymay help me better and 3asy to work

    I would recommend this to a friend

  • Geek Squad help us “Boomers “

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The squad was very knowledgeable and helpful. Thanks

    I would recommend this to a friend

  • Fixed streaming problems

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The person sent to the house was considerably better than any Best Buy on-line person.

    I would recommend this to a friend
Page 202, Showing 4,021-4,040 of 9,590 reviews
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