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  • Front. Geek Squad® - Home Theater Troubleshooting Service.

Home Theater Troubleshooting Service

SKU:
7716527
Highly rated by customers for:
See Details

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 208 Showing 4,141-4,160 of 9,590 reviews

  • Geek Squad met needs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great and timely service. Technician answered all questions and demonstrated acess methods for apps to be used onTV

    I would recommend this to a friend

  • Did a tremendous job

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad came to my house a year or so after my tv was installed by the geek squad a problem with a snowy screen in a matter of minutes I was up and running tv worked perfect great job

    I would recommend this to a friend

  • Really great service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Matt was extremely helpful, explaining everything as he went throught the process.

    I would recommend this to a friend

  • Well done!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I LOVE the Geek Squad! I always get great service and polite, knowledgable service.

    I would recommend this to a friend

  • A pleasure to work with

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rep was extremely knowledgeable, helpful, and proactive

    I would recommend this to a friend

  • Super staff

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Such a smart group and we appreciate their help as well as professionalism.

    I would recommend this to a friend

  • Geek squad did not correctly install.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When originally installed the actual sound system was not correctly set upwasbot

    I would recommend this to a friend

  • Geek Squad fixed the problem with my tv.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent fixed the problem with my tv and explained how to use the new features.

    I would recommend this to a friend

  • Peace of mind knowing the technician could help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cordial and knowledgeable. Technician arrived on time and spent time walking me through the problem and remedy

    I would recommend this to a friend

  • New computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Friendly and outgoing. He answered all our questions. He also show us how to do things on the computer. You can tell he enjoy his job

    I would recommend this to a friend

  • Inspection of installed TVs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two techs arrived as scheduled to check on an issue with a TV. They were both courteous and knowledgeable, which is why I selected Best Buy for all of my electronic devices.

    I would recommend this to a friend

  • Geeks were on time and efficient!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were great! They advised me that I wouldn’t need the universal remote so they took it back and I received a credit later that day!

    I would recommend this to a friend

  • Computer and TV, accessories service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Provide excellent service on products when needed.

    I would recommend this to a friend

  • Timely response

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job. Devon and Chris are two outstanding communicators, satisfied my time line as requested.

    I would recommend this to a friend

  • Quick Solve

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech arrived, solved problem in less than 10 minutes, left.

    I would recommend this to a friend

  • Sim card

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent replaced our wi-fi sim card in our tv. He was knowledgeable, polite and did a great job.

    I would recommend this to a friend

  • My tv purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did everything myself. All Best Buy dud was deliver the tv. I purchased a sound bar too and took it with me.⁸

    I would recommend this to a friend

  • Troubleshooting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your representatives arrived and very friendly. They resolved this issue within minutes. Then they made sure all the rest was working.

    I would recommend this to a friend

  • Theresa is amazing!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My agent, Theresa is always amazing! She is knowledgeable and very personable!

    I would recommend this to a friend

  • Good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was done quickly, accurately, and professionally.

    I would recommend this to a friend
Page 208, Showing 4,141-4,160 of 9,590 reviews
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