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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 211 Showing 4,201-4,220 of 9,590 reviews
  • Rated 5 out of 5 stars

    A terrific Geek Squad experience!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was kind, thoughtful, great at explaining tech and helped me work out my problems!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Remote set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the service guys got my tv synced with the remotes with my sound bar. Also helped me with a remote on other tv and set better sound quality

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service, always very helpful, as this is the second time we’ve needed troubleshooting.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service to have!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice guy! Personable, efficient and knowledgeable. Showed up on time. He was very helpful and answered all of our questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent re program my receiver. Excellent work don by the geek squad agent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cable connection fix!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn't get our TV to work. But our tech was fantastic...and quick. Showed us the problem and how to address.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional, courteous and very helpful service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife and I appreciate the professional, courteous and very helpful service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV installed .

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    +Geek Squad arrived on schedule. Work done quickly and neatly. Tech was an expert in his field. So glad that I didn't try to do this myself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Troubleshooting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very helpful and explained everything in detail. Great guys. Great customer service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home theater

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech came and diagnosed what he thought was the problem. Wires to all the speakers checked out fine with no issues. Tech thought my receiver was starting to go bad.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    yes, the geeks !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    still working, lost sound back now dvd isn't working may need some one to come out again , i will call soon

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 2 out of 5 stars

    In home service great call in tech support horribl

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The in home service is great the tech was knowledgeable and professional. The call in tech support is awfull, poor English, therefore unable to understand and resolve the problem.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Home theater service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is good to know that we can count on Geek Squad for help.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Stellar Servi - Thanl ypu Geel Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geel Squad was there on time and did a great job!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank you - great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 techs were extra helpful and friendly - even wore shoe covers as it had been raining - polite and helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great communication. Figured out the problem in about 15 min.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    mr. mack

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very professional, friendly, knowledgeable and fast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    In Home Sales Manager

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brett was great and knowledgeable. It has been a pleasure working with him

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The agents installed my Roku stick very fast.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed my Roku stick very easily. They were professional and courteous.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good guys

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time and friendly friendly and on time on time and friendly

    I would recommend this to a friend