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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 211 Showing 4,201-4,220 of 9,590 reviews
  • Rated 5 out of 5 stars

    Geek squad fixed my tv connectivity problems

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents fixed my TV connectivity and were quick, courteous, on time and it was a good experience. Thank You

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Connected DVD to TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents connected DVD player to my TV. They were friendly, knowedgable & quickly resolved the issue.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home Tech Consultant

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He did a fabulous job and always had a smile on his face!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are always professional and great service. Steven knows his job and is a very professional person. Best service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mike Loftin did a great job as always. Solved the problem quickly and explained what he did clearly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THEY CAME AND DID A AWESOME WORK THAT MEANS A LOT THANK YOU SO MUCH .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed service . It was very quick and the person was very helpful and professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Troubleshoot TV

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very knowledgeable and they fixed the problem.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad did not correctly install.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When originally installed the actual sound system was not correctly set upwasbot

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always Helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys who came were very helpful and patient. My husband had called and they came when they said.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad provides a great service to audiophiles

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Scott know his stuff and was great in troubleshooting my system!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service, always very helpful, as this is the second time we’ve needed troubleshooting.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent customer Care

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome service of customer care. The team came in and had the knowledge and expertise to get the job done that I needed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home theater??

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took care of my problem with my home theater system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad great Trouble Shooters as Well.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best buy Geek Squad is the Best Highly Recommend they are Very Very Professional and Reliable I am very Pleased!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Excellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents arrived on time and restored the sound on my smart TV within 15 min.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound bar.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Checked the sound bar and reviewed the use of the remote control.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So efficient & patient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best money I ever spent geek squad total tech. Installed my new Microsoft stuff on my work lap top.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fixed the problem rapidly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knowledgeable and professional . On time and very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad took the time to figure out the proble.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent figured out the problem with the sound board and fixed it.

    I would recommend this to a friend
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