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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 215 Showing 4,281-4,300 of 9,590 reviews
  • Rated 5 out of 5 stars

    satisfied customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very impressed by the knowledge of the representative, his attitude, and his professionalism.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were prompt and did a great job hanging the 75” tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    supper heroes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    did everything over the phone was a great relief it waas

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    not fixed yet 3rd time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    did not set it up right again 2nd time have to have them cone back again. $100 a time this will be thr third still notworking right

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad To The Rescue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent found my problem and reconfigured my home theater.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Excellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents arrived on time and restored the sound on my smart TV within 15 min.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jeff was knowledgeable and navigated me thru all the options

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad visit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents helped me understand the signal input options of my A/V system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ring doorbell

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The representative installed the ring doorbell quickly and showed me how to use it on my phone. Very knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technicians polite and informative. Gave me good suggestions how to navigate smart TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad recommends new TV and computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very helpful and professional. Lightening struck our house and they helped figure out what was wrong

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job! On time, They explained how to use my remote, so I understood.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and Thorough Explanation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent quickly and efficiently explained what the issue was and how to fix it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my satellite

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love that I can now watch all the channels that I couldn’t get

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great staff, knew what they were doing and got the job done fast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up for tv and Sonas sound system.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We received fantastic help getting our tv and Sonas system set up and working. Couldn’t be happier.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents perfectly hanged and mounted sound bar on the wall and it looks evenly straight

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nathaniel did an excellent job.He listened to our concerns and addressed them very well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jimmy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A big shout out to my friend Jimmy he did an amazing job. He explained everything for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    smart home

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    he was professional, clean and smart, he did what needed to be done. i would recommend geek squad any day.

    I would recommend this to a friend