4th of July Appliances Sale.Free delivery. Ends 7/8. Terms apply.Shop now

Skip to contentGo to Product Search
Main Content
No content

Customer Ratings & Reviews

No content
  • Front. Geek Squad® - Home Theater Troubleshooting Service.

Home Theater Troubleshooting Service

SKU:
7716527
Highly rated by customers for:
See Details

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

Rating Filter

Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 216 Showing 4,301-4,320 of 9,590 reviews

  • LG OLED TV/Soundbar sync

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Levi came & quickly corrected sync of tv & sound bar. Friendly ‘ informative.

    I would recommend this to a friend

  • Geek squad help solved my problem

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful , came on time. Figured out what problem was. Turned out to be cable problem

    I would recommend this to a friend

  • They set up my firestick.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were excellent. Very informative and efficient.

    I would recommend this to a friend

  • Geek Squad is always the best.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    DVD player would not work. Reprogrammed TV so DVD player works now. Checked a 2nd TV to make sure combo DVD/CD/VHS player was hooked up properly and working. All is good.

    I would recommend this to a friend

  • RonMichele

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this fits our needs and we were able to purchase a quality item n sale and using our reward certificates.

    I would recommend this to a friend

  • Quick and efficient service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jeremiah did a great job. Fixed the problelm in short order. Could not ask for better service

    I would recommend this to a friend

  • yes please!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Selwyn Wilson was sooo knowledgeable and friendly! A+++will have him return when needed!

    I would recommend this to a friend

  • I love it.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it. I don’t have a problem with any of it. The geek squad was great to work with.

    I would recommend this to a friend

  • Sony TV

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can you check to see if my television was connected seems like everything was OK and the tech was very professional

    I would recommend this to a friend

  • Geek Squad team very helpful

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs hooked up our Roko and provided good training to help us operate TV with better remote

    I would recommend this to a friend

  • not connect right

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this service usually good but one time I had a tech that kind of rigged my Bose surround sound with this wire was not happy with that.

    I would recommend this to a friend

  • Time on Stove

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived on time. He knew exactly how to fix the problem and then showed me what to do in the future if I should have a reoccurrence.

    I would recommend this to a friend

  • They're knowledgable and friendly

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They're knowledgable and friendly. They helped me find the right equipment for my home.

    I would recommend this to a friend

  • Great service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The serviceman knew what he was doing checked the entire system, found the problem and corrected it

    I would recommend this to a friend

  • Printer

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent Theresa was absolutely wonderful and professional.

    I would recommend this to a friend

  • Service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always had excellent experience with all the associates I have talked to. That is the only reason I keep purchasing products from Best Buy.

    I would recommend this to a friend

  • Great Geek Squad Rep

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed help with setting up a new Sony A/V receiver. Geek Squad member (Evan) was outstanding. He helped setting this up and explained all the functions that I did not know existed.

    No, I would not recommend this to a friend

  • Netflix log-in problem

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    agent guided me in resolving my problem. No further concerns at this time.

    I would recommend this to a friend

  • Couldn't ask for more!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys showed up when they said they would, were friendly, quick, and knowledgeable. Couldn't ask for more.

    I would recommend this to a friend

  • Everything in my living room is working well!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    David Ortiz made sure everything was connected, downloaded the pandora app, and took plenty of time showing how my new high end remote works.

    I would recommend this to a friend
Page 216, Showing 4,301-4,320 of 9,590 reviews
Sign in or Create Account

Get the latest deals and more.

Best Buy appLearn more
Share on YouTubeShare on InstagramShare on TikTokShare on FacebookShare on PinterestShare on X
Best Buy Canada
AccessibilityTerms & ConditionsPrivacyInterest-Based AdsState Privacy RightsHealth Data PrivacyDo Not Sell/Share My Personal InformationLimit Use of My Sensitive Personal InformationTargeted Advertising Opt OutCA Supply Chain Transparency Act
In-store pricing may vary. Prices and offers are subject to change. © 2026 Best Buy. All rights reserved. BEST BUY, the BEST BUY logo, the tag design, and MY BEST BUY are trademarks of Best Buy and its affiliated companies.