Customer Ratings & Reviews
- SKU:
- 7716527
Customer reviews
Rating 4.4 out of 5 stars with 9590 reviews
(9,590 customer reviews)Rating by feature
- Value3.8
Rating 3.8 out of 5 stars
- Quality3.8
Rating 3.8 out of 5 stars
- Ease of Use3.6
Rating 3.6 out of 5 stars
Customers are saying
Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Geek Squad provides a great service to audiophiles
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Scott know his stuff and was great in troubleshooting my system!
I would recommend this to a friendRated 5 out of 5 stars
Geek squad found and fixed source of problem
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The techs went out of their way to resolve my issue. They showed true concern.
I would recommend this to a friendRated 5 out of 5 stars
Great job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This guys make a great job inspecting everything and fast.
I would recommend this to a friendRated 5 out of 5 stars
Sound bar to tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent set my tv remote to control my sound bar and did a very good job. He was courteous and professional.
I would recommend this to a friendRated 5 out of 5 stars
Checked on a possible repair.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Service tech did all he could. I appreciate him coming out.
I would recommend this to a friendRated 5 out of 5 stars
Sonos
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Technician wS knowledgable kept us up on what was being done
I would recommend this to a friendRated 5 out of 5 stars
Miscommunication on first call delayed our problem
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only issue was we had been scheduled wrong the first time Geek Squad was sent. With that said it took 5-6 weeks for resolution of our issue.
I would recommend this to a friendRated 5 out of 5 stars
Bernadette Macrosky
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Found the problem with my tv. He was very knowledgeable on what he had to do to correct the problem
I would recommend this to a friendRated 4 out of 5 stars
Geek squad setup my tv very quickly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents setup my tv and gave me the information that was needed.
I would recommend this to a friendRated 5 out of 5 stars
Surround sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very professional and answered all my questions and showed me step by step on everything
I would recommend this to a friendRated 5 out of 5 stars
remote programming
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent programmed the remote, showed us how to use it and was gone in no time. Great job.
I would recommend this to a friendRated 4 out of 5 stars
Identified Issue with TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agents identified issue with the TV and had an appropriate service ticket called in.
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad trouble shooting my receiver installati
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agent was totally professional and knowledgeable! Listened to the issue and was able to resolve my issue and explain what was wrong.
I would recommend this to a friendRated 5 out of 5 stars
GEEK Squad employee did an awesome job.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent was able to fix the problem on both of our tv's. He did an awesome job.
I would recommend this to a friendRated 5 out of 5 stars
Fantastic service call
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very knowledgeable and attentive to detail. Made sure everything was set up correctly
I would recommend this to a friendRated 5 out of 5 stars
Excellent service.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have been with the Geek Squad since it started. I have never ben disappointed with their professional friendly service.
I would recommend this to a friendRated 5 out of 5 stars
Fixed my MLB App
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got my App to work on t.v. Arrived as scheduled, diagnosed and fixed problems quickly.
I would recommend this to a friendRated 5 out of 5 stars
The agents name was Eric Matlosz
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent installed Roku and gave me complete instructions on using Roku. He was superb. He was Smart, polite and an asset to Best Buy.
I would recommend this to a friendRated 4 out of 5 stars
Troubleshoot
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Technician was helpful but I am a little confused on why I was charged $50 for visit when I purchased the protection plan.
I would recommend this to a friendRated 4 out of 5 stars
Fixed my issue
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.He fixed my issue and I haven’t had any problems since he left.
I would recommend this to a friend