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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 220 Showing 4,381-4,400 of 9,590 reviews
  • Rated 5 out of 5 stars

    Eletric stove

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation of my electric rang went great. They were fast and accurate.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Installed everything.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs that have serviced me from the Geek Squad have been exceptional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    thank you, yes he did.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    he connected my dish remote so my sonos would work to turn the sound up or down.thank you, yes he did

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent reprogrammed my TV. He arrived on time ,listened to my problem and fix it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wizard troubleshooter agent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent swiftly and almost magician-like solved my problems. Agent Carl Patrick is a wizard. He understood my problem and solved it quick-as-a-wink.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helped with TV issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful and gave a couple options. Helped it getting it set up and remotes working together.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fixed the problem in no time.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Spotted the problem immediately. Showed me what I was doing wrong and instructed me on proper method,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Not Geeks At All

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the Geek Squad - they give me a safe feeling

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home Theater reconfiguration

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional, courteous, and very knowledgeable!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Answered all my questions

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad customer service was terrific and very knowledgeable, Thank you very much

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fixed Roku problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service! Very professional and courteous! Very, very helpful!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home Tech Consultant

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He did a fabulous job and always had a smile on his face!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Vlady was great and as a matter of fact I would li

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Vlady was outstanding! He was kind and thorough and very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Couldn’t do without the Geek Squad.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exception service every time. They are the BEST in everything they do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Internet Assessment

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was very helpful and accurate with his assessment. I followed his instruction and purchased a new router. I have the Orbi, my internet is faster than ever and doesn’t drop the signal!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad diagnosed my ring doorbell.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent assessed my ring system and concluded that my Wi-Fi system was the issue.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed eero

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed eero to boast our internet. So far it is working great. He was very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad fixed new TV issue.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rapid diagnosis and problem fix. Cxxxxxxxxxxxxxxxxxx

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    helped set up sound bar and audio on television

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was friendly and knowledgable and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are always helpful, responsive and can explain in terms the average customer can understand

    I would recommend this to a friend