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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 221 Showing 4,401-4,420 of 9,590 reviews
  • Rated 5 out of 5 stars

    Repair soundbar

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent arrived on time and quickly repaired the soundbar.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent understood the problem and fixed it professionally and quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad got my surround sound up and running a.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The squad got us up and going again right away. Thanks guys!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great install! I would definitely recommend this service! TV he technitikn Matt did a wonderful job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    John was so patience with us. He set everything up to be as easy as possible for us. We were very happy with the service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Reconnected My Devices aAfter They Were Moved

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad always come through when I need support with my electronics!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Grek Squad know it all!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Any question to ask them. They got all of the answer!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Couldn't ask for more!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys showed up when they said they would, were friendly, quick, and knowledgeable. Couldn't ask for more.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geed squad corrected the issue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great assistance and service. Geek squad member was knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It;s nice to see there are still good people

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It;s nice to see there are still good people out there with integrity ,, The 2 Geek squad members were helpful, happy, and patient. An a knowledge of there items and equipment we have in our homes!!!!!!! AAAAAAAAA+++++++++++

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bernadette Macrosky

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Found the problem with my tv. He was very knowledgeable on what he had to do to correct the problem

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad deserves 5* rating

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent and professional work, arrived timely, fixed issues in clean and courteous fashion

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech was punctual, competent and professional. He indentified my problem and corrected it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Patrick was awesome we really appreciate his knowledge and work

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    able to improvise.!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they were really good ! knew what they were doing and offered intelligent advice.Good trouble shooters.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great install verfiication

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech was on time and very professional. They verified the original installation and tweeked a couple areas.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helped with TV issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful and gave a couple options. Helped it getting it set up and remotes working together.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Timothy tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He help us with security cameras. He was very helpful in setting up and explaining the set up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can you check to see if my television was connected seems like everything was OK and the tech was very professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    in home help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very knowledgeable and helpful tech. Quick service response

    I would recommend this to a friend
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