4th of July Appliances Sale.Free delivery. Ends 7/8. Terms apply.Shop now

Skip to contentGo to Product Search
Main Content
No content

Customer Ratings & Reviews

No content
  • Front. Geek Squad® - Home Theater Troubleshooting Service.

Home Theater Troubleshooting Service

SKU:
7716527
Highly rated by customers for:
See Details

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

Rating Filter

Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 222 Showing 4,421-4,440 of 9,590 reviews

  • Great service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech was punctual, competent and professional. He indentified my problem and corrected it.

    I would recommend this to a friend

  • Helpful Tech

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tech who took time to explain the surround sound system

    I would recommend this to a friend

  • Home Theater Set Up

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very knowledgeable of my components and was able to make them work together. Great Service!

    I would recommend this to a friend

  • Geek Squad resolved all our issues!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    David Ortiz (GS) did an excellent job of first clarifying our needs and then addressing them. He did this while making sure we understood what he was doing. He’s amazing!

    I would recommend this to a friend

  • new speakers

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agent figured out our tv issue and set up another appointment to get things corrected with new parts. and a good guy as well.

    I would recommend this to a friend

  • Geed squad corrected the issue

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great assistance and service. Geek squad member was knowledgeable.

    I would recommend this to a friend

  • Tv update

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service !!!!!!! Always ask fir Jose. He’s so knowledgeable and explains everything in layman’s language

    I would recommend this to a friend

  • Geek squad installed tv and explained patiently

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very patient in showing me the new Samsung tv after installing

    I would recommend this to a friend

  • Knowledgeable agent

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent called to let us know he was on his way and the ETA. He was able to fix the problem and I was extremely satisfied with the outcome.

    I would recommend this to a friend

  • repaired voice, video syc in a few steps

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After spending thousands of dollars on tv's, sound bars, mounting brackets, washer and dryer combos. Had problem on the 75" syncing voice with video. They repaired or adjusted quickly.

    I would recommend this to a friend

  • TV to DVD player connection

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service connecting HDMI cable to wall mounted TV and connecting DVD player.

    I would recommend this to a friend

  • geek squad saves the day!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    agents trouble shooting my screen clarity. They did a great job. My TV is much better.

    I would recommend this to a friend

  • Home theatre wiring

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knowledgeable technician. The technician who arrived was prompt and knowledgeable

    I would recommend this to a friend

  • Pleasant to deal with

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were quick courteous and professional. Made sure we were satisfied.

    I would recommend this to a friend

  • 85 INCH tv

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were great, showed us the right level for the TV and explained all the details needed for us to enjoy

    I would recommend this to a friend

  • Best technicians for a home theater

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy has THE BEST technicians. Our media room now has sound quality like a movie theater - maybe even clearer!

    I would recommend this to a friend

  • TV Trouble Shooting

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very kind and patient customer service representatives.

    I would recommend this to a friend

  • Never buy anything with out Totaltech

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can always use it in case you're product gets damaged, Or you want to upgrade your product

    I would recommend this to a friend

  • Geek Squad Does it Again!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very responsive, professional and resolved all my issues. Much thanks!

    I would recommend this to a friend

  • complicated MK990 universal remote

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad successfully installed my remote and fixed a speaker problem

    I would recommend this to a friend
Page 222, Showing 4,421-4,440 of 9,590 reviews
Sign in or Create Account

Get the latest deals and more.

Best Buy appLearn more
Share on YouTubeShare on InstagramShare on TikTokShare on FacebookShare on PinterestShare on X
Best Buy Canada
AccessibilityTerms & ConditionsPrivacyInterest-Based AdsState Privacy RightsHealth Data PrivacyDo Not Sell/Share My Personal InformationLimit Use of My Sensitive Personal InformationTargeted Advertising Opt OutCA Supply Chain Transparency Act
In-store pricing may vary. Prices and offers are subject to change. © 2026 Best Buy. All rights reserved. BEST BUY, the BEST BUY logo, the tag design, and MY BEST BUY are trademarks of Best Buy and its affiliated companies.