Customer Ratings & Reviews
- SKU:
- 7716527
Customer reviews
Rating 4.4 out of 5 stars with 9590 reviews
(9,590 customer reviews)Rating by feature
- Value3.8
Rating 3.8 out of 5 stars
- Quality3.8
Rating 3.8 out of 5 stars
- Ease of Use3.6
Rating 3.6 out of 5 stars
Customers are saying
Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.
This summary was generated by AI based on customer reviews.
Rated 2 out of 5 stars
Not Worth It
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Paying $100 for a tech to troubleshoot a problem on top of the annual membership fee is a rip off in my opinion. We had problems with a Samsung TV that would not hook in with our Spectrum remote. The Geek Squad sent one guy even though we told customer service this was a tv larger than 55 years inch. So, he was not allowed to take the TV off the wall. He blamed the remote not syncing with the tv on Spectrum (which could be true) but said the problem could be bypassed by using a different input on the back of the tv. Said he would put in a service call so that two reps would come out to take tv off the wall. Nobody followed up with us. It's been a month.
No, I would not recommend this to a friendRated 5 out of 5 stars
good tech
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.gentleman knew inside and out about my system and solved the problem properly. he's an asset to you.
I would recommend this to a friendRated 5 out of 5 stars
Greek Squad is great..
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The guys were professional, efficient and knowledgeable. Our problem was resolved within an hour and we now only have to use one remote!
I would recommend this to a friendRated 5 out of 5 stars
great customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great customer service great customer service great customer service great customer service
I would recommend this to a friendRated 4 out of 5 stars
No help with service issue
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent said the issue was ATT Direct Stream and not an issue with TV.
I would recommend this to a friendRated 5 out of 5 stars
bad pixel
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.agent ordered a new screen which showed as un available. a new appt scheduled for 5/15/2023
I would recommend this to a friendRated 5 out of 5 stars
TV adjustments
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just the help we needed!! Geek Squad members answered all our questions and made the needed adjustments on our TV.
I would recommend this to a friendRated 5 out of 5 stars
Fixed it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fixed the TV streaming and ring doorbell. And gave a few tips to help our own troubleshooting.
I would recommend this to a friendRated 5 out of 5 stars
Trained my wife very quickly!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The guys were great and even went out of their way to wear facemasks!
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad solved problem
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.He was efficiently, friendly and solved problem in five minutes.
I would recommend this to a friendRated 5 out of 5 stars
Quick repair
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent. Fixed my remote and Wi-Fi connection. Great service and on time .
I would recommend this to a friendRated 5 out of 5 stars
Geek squad installed my sound bar.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent installed my new sound bar and gave me clear instructions.
I would recommend this to a friendRated 3 out of 5 stars
security system
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My Ring security System and Alexa device installation configuration done. It was ok over all experience. After 3 months one of my sensor is not working as it was not installed correctly. When reached out to BestBuy/Geek SQuad they say its already passed 3months so I need to buy need one.
I would recommend this to a friendRated 5 out of 5 stars
Geek squad fixed my tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great work by geek squad rep. The rep was very knowledgeable and put at ease that my problem would be solved
I would recommend this to a friendRated 5 out of 5 stars
Dino’s repair
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.On time. Knowledgeable and fixed the problem. I would recommend them
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad is the BEST
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is so great using Geek Squad, they are always so helpful, knowledgeable and friendly. Always give great tips and I have never had anyone talk down to me because I am not a geek myself.
I would recommend this to a friendRated 5 out of 5 stars
Kudos to Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery and mounting of my TV was quick and very efficient. Kudos
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad restored our home theatre system!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents restored my home theatre system! They were so kind and respectful!
I would recommend this to a friendRated 5 out of 5 stars
Great work.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Reconfigured remote to allow it to control everything.
I would recommend this to a friendRated 5 out of 5 stars
The best Electronic Squard there is.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great protect and service. I love all the great service.
I would recommend this to a friend