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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 226 Showing 4,501-4,520 of 9,590 reviews
  • Rated 5 out of 5 stars

    local channels

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set local channels and showed me how to find them. Much appreciated and saved monthly cable bill

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Most Helpful people I have seen in a large store.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your Geek Squad have been a tremendous help to me. They are worth their weight in "gold".

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I love the Echo device and use it every day.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use my Echo devices for getting news, listening to music, setting timers and alarms, asking trivia questions and more. Only wish I had upgraded with a better speaker.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad to the rescue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Team was friendly & helpful in replacing the HDMI cable on our wall mounted television.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeks rule

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek fixed my problem in about 15 minutes. Well prepared and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service call

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent experience I have no more issues and am very happy with the workmanship and professionalism

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helped with smart TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents explained things to me so I could understand

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Troubleshooting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was able to identify the problem and fixed it in a timely manner. Geek Squad is the best!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Vinudy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was great and quick in setting up the Samsung sound bar and connecting to my TV

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad Troubleshooting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very knowledgeable about the products involved and in offering a resolution to my issue.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Assistants

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Customer Service is always 110% when I need them. If anyone says less they are lying

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad fixed my overloaded phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad always knows how to manage electronic problemd

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad vs cablevision

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Determined issue was because cablevision speed was not adequate and below what we were paying.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv update

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service !!!!!!! Always ask fir Jose. He’s so knowledgeable and explains everything in layman’s language

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great guy great work, had me up and running in minutes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    needed help on setting up my TV audio system and ensuring all speakers in lanai worked as well as indoor. Geek squat solved my problems in less than 5 min and now I have outstanding Dolby Surround sound

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been with the Geek Squad since it started. I have never ben disappointed with their professional friendly service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad hooked up Fire Cube

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service as always. Explained everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always had excellent experience with all the associates I have talked to. That is the only reason I keep purchasing products from Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    85 INCH tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were great, showed us the right level for the TV and explained all the details needed for us to enjoy

    I would recommend this to a friend
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