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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 235 Showing 4,681-4,700 of 9,590 reviews
  • Rated 5 out of 5 stars

    Helped with smart TV

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents explained things to me so I could understand

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review went well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional ….on time ….keep us up to date on status.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad always assist and solve any issues I have. Great customer service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    he fixed it..........................................

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    was on time,did his job good man. Can't ask for more than that. Thank him for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV internet support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The young men acted in a professional manner. They answered all of my questions.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ran into unexpected issue. Service completion being rescheduled. Technicians very polite.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New TV set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did an excellent job of setting up the Tv Ed and going over all the controls. Also set up channels most used

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service gentleman..

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional gentleman and the service was excellent.. thank you.. you know who you are..

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents Joseph and Bailey mounted my tv on the wall and connected a couple of devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great guy great work, had me up and running in minutes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Corrected installation errors.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You seem to consistently send quality personal. Very satisfied. Keep up the service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    connection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the squad came and checked my connectivity issues and demonstrated how to DIY.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great geek squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best service ever. The geek sqaud is wonderful! Fixed what was wrong!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad helped me with my tv tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was prompt, friendly and was able to fix the issue and went above and beyond. He even taught me a few things along the way

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv was installed great The technicians did good job with the install and setup!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Andrew Mink

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All agents were professional, friendly and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad to the rescue!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad is awesome! They helped us get the remote programmed and were able to troubleshoot and solve the issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New modem installed with pertinent equipment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Appreciate the input and knowledge shared by technician speaking in language equal to my experience! Helpful!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surround Sound Troubleshooting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Paul did a great job troubleshooting my surround sound system

    I would recommend this to a friend