Customer Ratings & Reviews
- SKU:
- 7716527
Customer reviews
Rating 4.4 out of 5 stars with 9590 reviews
(9,590 customer reviews)Rating by feature
- Value3.8
Rating 3.8 out of 5 stars
- Quality3.8
Rating 3.8 out of 5 stars
- Ease of Use3.6
Rating 3.6 out of 5 stars
Customers are saying
Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
gook squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.did a good job fixing the issue, arrived on time. found the problem rightaway
I would recommend this to a friendRated 5 out of 5 stars
Steve in the Geek Squad is irreplaceable.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Steve is the Best!!!! He is quite the asset to Best Buy. Don’t ever let him get away!
I would recommend this to a friendRated 5 out of 5 stars
Surroundsound fixed.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents fixed my surround sound, the amplifier and speakers or adjusted properly.
I would recommend this to a friendRated 5 out of 5 stars
Got the surround sound to work properly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ethan did a great job. Fixed the issue after going through a number of alternatives.
I would recommend this to a friendRated 5 out of 5 stars
computer and printer set up.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.moved my computor and printer from basement to bed room. He was very paient .
I would recommend this to a friendRated 4 out of 5 stars
Attempt to fix Bose Rcvr
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They tried to diagnose my 5 year old Bose Receiver system but could not make it work
I would recommend this to a friendRated 5 out of 5 stars
Poor wi-fi
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Canceled order because there was a Problem with wi-fi tower in my area.
I would recommend this to a friendRated 5 out of 5 stars
Quick in and out
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent helped rest our sound system and was very nice and quick.
I would recommend this to a friendRated 5 out of 5 stars
UTL problem
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Your agent could not isolate the problem - said to call you back when it recurred. Arranged for a refund to us for the service call. Appreciate his honesty.
I would recommend this to a friendRated 5 out of 5 stars
broken TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Professional and took care of the problem quickly.
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad installation is great!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents hung the TV on the wall and connected all the devices and apps.
I would recommend this to a friendRated 4 out of 5 stars
Troubleshooting service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad agent, Cesar, was very nice and helpful.
I would recommend this to a friendRated 4 out of 5 stars
TV and Audio Analysis
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Concise information to guide me in further analysis
I would recommend this to a friendRated 5 out of 5 stars
Agent arrived on time and had good suggestions
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent went through all certified system steps to resolve the soundbar issue.
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad solves problem
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad solved my issue immediately. Very efficient and pleasant
I would recommend this to a friendRated 5 out of 5 stars
New tv installed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fast, friendly and clean easy to work with able to answer all my questions
I would recommend this to a friendRated 5 out of 5 stars
Fast and Knowlegeable!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They are the best! Always polite and informative.
I would recommend this to a friendRated 5 out of 5 stars
TV issue
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good result. Although, securing an appointment was a little problematic.
I would recommend this to a friendRated 5 out of 5 stars
They were very quick and efficient.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad got my remote going. My large screen Smart TV is very complicated for me, but she simplified it for me.
I would recommend this to a friendRated 5 out of 5 stars
Fire stick
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agent reconnected my fire stick. Wrote down instructions on how to use.
I would recommend this to a friend