Customer Ratings & Reviews

Geek Squad reconnected my DVD player (had no sound previously) and connected two streaming channels. This was done successfully and the agent took the time to fully explain what he was doing and helping two older adults (82 years old) with significant technology deficits.

Tyler was able to get my Sonos speakers working and installed a new App on my iPad that was compatible with speakers. His assistant. Matt, was very knowledgeable and helpful. They were both respective, kind, and made sure we understood what they were doing to get the speakers to work. They also worked me through the remote and how to use the splitter box. They were patient with us as Seniors learning how to navigate the system. The Sound quality coming out of the Sonos Speakers is awesome. We don't need to go to a theater anymore, we have the Home theater in the comfort of our Living room.!! WE have weekly Date Nights at home viewing our favorite Hallmark Movie!!!!

On time, Courteous, Knowledgeable, focused and able to communicate in easy-to-understand language. Solved our problem!

Our tech was wonderful. Really new his atuff and we have not had any issues with our home theater since he came. Love having Geek Squad!

The agent who came out helped me with my little cluster of a mess and also corrected an issue with my universal remote. Everything seems to be working quite well now, even a little bit better than when it was first installed.

The rep knew what the problem was right away and was fixed in about 15 minutes. He was very courteous and explained everything to me.

There was an issue with our TV not coming on. The Tech found the issue very quickly and had us receiving again on our main TV.

The Geek Squad specialist examined my printer and determined that the problem was actually with the computer. He fixed the problem and showed me how to fix it myself, should it happen again.

I had the Geek Squad install my new TV and mounted it to the wall, and they did a terrific job. Then they programmed my TV for all of my channels. Thank you Geek Squad.

The Geek Squad Total Tech service is great. it's good to have this in-home service...home theaters can be complicated at times.

The tech diagnosed a problem I caused with my home entertainment system and explained why what I did was wrong. He also explained what the installation team (3rd party) hired by Geek Squad should have explained. He is an excellent tech and I appreciate the great job. Joe Firda

The technician was able to connect my streaming service to my smart tv in a matter of minutes. I had no idea that the tower had dials to manipulate in order to make the connection.

We needed a tech 3 times before we got everything working properly. All three were friendly, professional and very knowledgeable. Love our new TV and receiver.

The gentleman was in my home for less than five minutes. He took a look under the hood, punched the button on the remote three times and it was repaired. Got top love to folks at Geek Squad!

The tech did a very good job and resolved the problem. He also noted that this was the thrid time I have had to have a tech come out and fix the inconsistant issue with our Sony TV

The Geek Squad service guy was great. He determined that the belt was screwed up & I later confirmed the only way to stop the wheel from turning was to unplug it.

Our TV developed a problem where we couldn't get sound on our Amazon Prime or Netflix. Our Geek Squad team returned a number of times - not because of unsatisfactory work on their part but due to faulty new equipment. They continued troubleshooting until everything works properly. I recommend them.

Will was a great help installing our door bell. He was understanding and able to explain how to use it. He programed the phone so it will work each time there is someone at the door. I will use him again for future installment items.

My Zone 2 outdoor channel on my Yamaha receiver stopped working. I thought that I'd need a new receiver but the techs that came out were able to access the receiver's internal service menu, show it on my TV and reset it so it worked. Successful visit.

Purchased a new laptop. Needed the Geeks to transfer all of my stuff. I’ve had it two weeks now and it appears that everything I asked to be moved is here. They completed this work in a day, and I was able to pick it up, check to be sure my most important data and software had been transferred, and get home quickly for a meeting. It’s all good so far.