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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 245 Showing 4,881-4,900 of 9,590 reviews
  • Rated 5 out of 5 stars

    Troubleshooters

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They solved the riddle to get our bathroom mirror tv to function. Bravo!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer software

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad representative did a great job diagnosing what was wrong and corrected it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek good guys

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Vgreat experience good. People knowledgable about my system and set it up well thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Technician

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician Shana, did an also job of explaining things.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Harmony/Sonos System issues resolved

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very efficient and knowledgeable. He knew exactly what had to be done to solve my Harmony System issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    walk-ins

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Walk-ins seem to work for us since making a reservation would be difficult to keep and interfere with out activities.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    help with tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    thorough and helpful. utilized all available resources to trouble shoot

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Aaron trouble shot my dvd player.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Aaron was knowledgeable, professional, friendly. He went above and beyond my expectations

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    5 Star Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very efficient and knowledgeable. Great asset to the Geek Squad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    fixed audio

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent solved my audio problem quickly. Good job and still okay.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Antenna installed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was amazing. He answered my calls after appointment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Troubleshoot Home theater

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was professional, helpful and fixed the issue quickly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Troubleshooting.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Checked the settings on tv and found they had been changed by a recent Sony update. Good to go.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad install my Beam soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional, informative on product installation

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV issue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very friendly and polite. Answered all our questions and located the issue and was able to fix

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Service Call

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Agent were very nice and tried to fix the TV but it did not work and we are waiting for a replacement.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very knowledgeable and helpful. Crew was on time and answered all our questions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents well very professional and answer all my questions and they took care of the problem thank you!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My computer had been found to have been hacked

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My computer was fixed very efficiently and in a professional manner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Made my hearing aid operate properly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent connected my hearing device correct. Answered all my operating questions. Very helpful.

    I would recommend this to a friend