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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 247 Showing 4,921-4,940 of 9,590 reviews
  • Rated 5 out of 5 stars

    Home theater fix

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents reconnected my tv to home theater where spectrum had screwed it up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well needed care and explanation concise, the quality is excellent for users

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed my watch protectors quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents added watch protectors to both of my I watches.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad fixed our 85" TV.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very efficient in fixing the problem with my TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service !!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician was awesome. Fixed problem and offered to do more. Renewing my service plan…

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bestbuy tv technicians did a wonderful job replacing my tv panel. Great job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Timely, friendly and knowledgeable. Quality installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sonos set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up Sonos, took the time to fix/set up and explained what I needed to do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home theater service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were on time, courteous and very professional. The fixed my issue very quickly and I've had no problems since.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exchanged my tv.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent fixed my problem and answered all my questions!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home Theater help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Eric was super nice, very helpful and very knowledgeable!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Reviewed my surround sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was friendly and informative. They took the time to answer all my questions and informed me of alternatives to my delima.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Fixed Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was excellent. The guys fixed the two issues with the TV mount. Very satisfied customer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a super job installing my tv, and hooking it up. Glad I bought the Gerk Squad insurance. Thanks, Mike

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There were two technicians and they were great, very professional and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound Bar reconnection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was knowledgeable and fast. Excellent service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The technician was very thorough

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician listened to my concerns about my remote and got everything set up satisfactorily. He was very patient and thorough. I am very pleased with his service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mrs Bonds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dino was amazing..Computer is working really well, no lags, very happy!! Thanks Geek squad...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad fixed my soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Service as always from the Geek Squad. They were able to get my sound bar working within minutes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Rocks!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed my tv and set everything up for me. Connecting everything I needed to make my system work.

    I would recommend this to a friend