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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 247 Showing 4,921-4,940 of 9,590 reviews
  • Rated 5 out of 5 stars

    Geek Squad and my fire stick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The worker connected my fire stick quickly, I was satisfied

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Corrected some self installation errors and did a great job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great tech service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech was polite, thorough, and quick to diagnose my issue.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did get issues with sound bar correct and paired with TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    gentleman was very helpful in explaining everything

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Listening well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were wonderful listening skills are Impeccable thank you for always being there when we need you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeks Squad delivered, installed and set up my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad personnel are the best. I’ve used their service several times and they always have done a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thorough install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent re-installed my repaired Denon receiver. Also made sure outdoor speakers were working

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service !!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician was awesome. Fixed problem and offered to do more. Renewing my service plan…

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Techs that came out were extremly helpful. Will have them out again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Do not live life without Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Greg is terrific. solving all of my problems. goes the extra mile. fabulous!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Made my hearing aid operate properly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent connected my hearing device correct. Answered all my operating questions. Very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Projector

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Projector return was simple and easy. No hazzle. Agent was good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very knowledgeable and caring. Worked with us to learn how to manage our TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician did an Excellent job. He fixed the problem and explained everything very well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Troubleshooting.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Checked the settings on tv and found they had been changed by a recent Sony update. Good to go.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV issue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very friendly and polite. Answered all our questions and located the issue and was able to fix

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad provided thorough analysis.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was thorough in resolving the issues with my home theater.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was quick - the technician knew exactly how to resolve the problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    THE BEST !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the geek squad was amazing, helpful, pleasant and on target.

    I would recommend this to a friend
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