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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 248 Showing 4,941-4,960 of 9,590 reviews
  • Rated 5 out of 5 stars

    Fire Stick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent tried to get Amazon Prime working again. Had me buy a Fire stick.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sonos

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent knowledge Great communication very helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home theater sound system fixed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent fixed my home theater sound system problem

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    very easy to install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    support is exceptional, very professional assistants

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad to the rescue.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent quickly diagnosed the problem & gave us tips for the future.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    pluged it in lesko

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it took me six appnts. to get it right!!!!!!!! two months!!!!!!!!!!!!!!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service by the Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love the geek squad - great service -addressed all questions with patience and explained everything completely

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    WiFi

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived on Time. Friendly, competent, and professional. xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helpful staff

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Carlos was very helpful and resourceful as he tried many possible solutions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek set up new IPad for our grandson’s birthday.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad is awesome. Would recommend them to anyone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    bob

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agents that mounted my tv did a great job. They where good at there job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad trouble shot myHulu problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were able to activate Hulu on my LG television .They also programed my Logitech to use it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents set up internet and television streaming. Very helpful and friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product sony 65..

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was very knowledgeable and helpful on the tv i got showed my some net features and was very pleasant thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is Awesome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were awesome. They came in and explained everything in detail and answered all of my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Prompt an Efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech showed up on time and quickly fixed the problem!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job mounting the new TV. They also moved some other TV's into other rooms. Very knowledge and pleasant!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad rocks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agents were professional and had it installed in record time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeks corrected an issue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geeks came and reset my Samsung tv - the sound bar was installed incorrectly by contractor - they fixed . All good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad does it again!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was great and helped us set up HBO Max. Also, he made it easier for us to use our TV.

    I would recommend this to a friend