Customer Ratings & Reviews
- SKU:
- 7716527
Customer reviews
Rating 4.4 out of 5 stars with 9590 reviews
(9,590 customer reviews)Rating by feature
- Value3.8
Rating 3.8 out of 5 stars
- Quality3.8
Rating 3.8 out of 5 stars
- Ease of Use3.6
Rating 3.6 out of 5 stars
Customers are saying
Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.
This summary was generated by AI based on customer reviews.
Rated 4 out of 5 stars
TV issue needs a Part. Troubleshooting was accurat
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad Rep was very pleasant + knowledgeable....
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad Rep
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Andrew was a big help installing my sound speaker. he ia a great Geek Squad rep
I would recommend this to a friendRated 5 out of 5 stars
Agennt was knowlegable and easy to work with.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent added a roku device since my roku TV is old.
I would recommend this to a friendRated 5 out of 5 stars
Service technician
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Took time to adjust volume,staged the TV for better viewing.
I would recommend this to a friendRated 5 out of 5 stars
Reviewed my surround sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent was friendly and informative. They took the time to answer all my questions and informed me of alternatives to my delima.
I would recommend this to a friendRated 5 out of 5 stars
Excellent job.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They did an excellent job with everything. Well satisfied.
I would recommend this to a friendRated 4 out of 5 stars
in-home help
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.good help with eero and other items----help with email access,etc.
I would recommend this to a friendRated 5 out of 5 stars
Streaming issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent troubleshooted my system and quickly fixed my Roku problem
I would recommend this to a friendRated 5 out of 5 stars
Very helpful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agent was very helpful and respectful. He explained everything and answered all questions that I had.
I would recommend this to a friendRated 3 out of 5 stars
I love Geek Squad but this time.....
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My troubleshoot service call would have been fine but the gentleman who came to do the service call - complained the whole time and then made me feel dumb because of the of the sound bar issue - and then when he left the sound bar problem immediately came back - hence a waste of time. BUT I love Geek Squad - this is the only time I ever had a problem with the service - but mainly it was the person!!
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great service plan to have, always dependable and comes to the house if needed
I would recommend this to a friendRated 5 out of 5 stars
Tech support
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad rep was great and got the issue fixed immediately.
I would recommend this to a friendRated 5 out of 5 stars
Greek instead my tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Satisfied, with the service from Best Buy and Greek Square
I would recommend this to a friendRated 5 out of 5 stars
Computer troubleshooting via telephone.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Computer troubleshooting via telephone; problem was fixed.
I would recommend this to a friendRated 5 out of 5 stars
Yes
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent job. They were patient and helpful and on time
I would recommend this to a friendRated 5 out of 5 stars
great job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The reprogramed out remote after we ha d our dish box replaced. They were on time and fixed everything quickly.
I would recommend this to a friendRated 5 out of 5 stars
Geek squad installed TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They did a great job mounting the new TV. They also moved some other TV's into other rooms. Very knowledge and pleasant!
I would recommend this to a friendRated 5 out of 5 stars
new receiver
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.she installed a new receiver and reprogramed my universal remote
I would recommend this to a friendRated 5 out of 5 stars
Very Helpful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent was able to get everything working and showed me what to do next time.
I would recommend this to a friendRated 5 out of 5 stars
Josh of Geek Squad comes to rescue!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Could not be more pleased. Fulfilled our complete list of needs!
I would recommend this to a friend