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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 258 Showing 5,141-5,160 of 9,590 reviews
  • Rated 5 out of 5 stars

    Troubleshooting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The young man quickly knew how to fix our problem and was very courteous and patient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    remote repair

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech did a great job. Was able to correct the problem and saved me a lot of money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad install of home entertainment center.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did great job with overall install. Very efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home Theatre

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Troubleshooted Sonos bar and reconnected speakers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad fixed the tv quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good service and best people handling this service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home Theater Set Up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents resolved issue on routers and with StarLink.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jonathan was great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Johnathan was great! Polite, knowledgeable, friendly, courteous and extremely smart about tv’s and electronics!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quickly resolved TV headphones problem.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Techs were great - they resolved my problem and made necessary corrections quickly and professionally.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a great job mounting my tv and setting up the devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yes complete restored my sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They restored my sound and brought the tv back to it Was before

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was on time and very knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Assisted in connecting smart tv to wi fi. Also answered several questions re smart tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick service (for once)

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two very polite young men came and took care of problem very quickly.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Fixed my surround sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad member was polite and knew exactly what to do!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Got my surround system working

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technicians were Very helpful even took time to give advice for future needs and the purchases we would need to make

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad did a great job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent’s run new speaker wire and programed my Harmony TV remote to work with my Apple TV

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Service schedule

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very knowledgeable, polite and pleasant. The issue I have is not with the agent but that I had to wait 5 days for a agent.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good evaluation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Complete evaluation and deficiency corrected unfortunately didn’t resolve problem. Good news they’re coming back out to hopefully resolve our problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jael

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent “cleaned up” cable system inputs/outputs and removed old sound bar and ear phone system as I requested.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    installed roku quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    installed and explained working of roku quickly very proffesional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything accomplished. Arrived on time, was knowledgeable and completed on time.

    I would recommend this to a friend
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