4th of July SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

Rating Filter

Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 258 Showing 5,141-5,160 of 9,590 reviews
  • Rated 5 out of 5 stars

    Would recommend him Explained details

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up two televisions did very Professional job pleased. Jared

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Technician was very professional and friendly

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician checked all settings on TV to determine that it was the cable box that was the cause of the sound and sync issue.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    remote repair

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech did a great job. Was able to correct the problem and saved me a lot of money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad troubleshoot

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great service!they solved the problem within the time frame

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Competent, friendly service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech responding were competent, friendly and helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Up and Running!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jay did an excellent job of getting me up and running. Very professional and very knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yay Geek Squad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did and awesome job very quickly, I'm impressed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv issue

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If i do have an issue with any product the geeksquad team always comes through. Great service and communication.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything accomplished. Arrived on time, was knowledgeable and completed on time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad troubled shot my TV

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad found out why my TV kept cutting off.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the Geek squad!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad did an excellent job with the setup and installation of the projector!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    The agent tried to trouble shoot the sound bar

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Supposedly the agent partially solved the problem, but recommended to the store that I buy another brand of sound bar

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed a 2-terabyte external drive.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    a simple installaion, done quickly, and some other help carried out...no problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents fixed the problem quickly and efficiently!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great In Home Service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great in home service to tune voice volume on my home theater speakers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad gave my computer a boost

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent checked out my computer, cleaned out unused and oudated programs, and increased its speed. A big help, and much appreciated.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home Theater Check

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV Repair advised a Home Theater check. The Home Theater check was completed as scheduled.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Home help with your geek squad thanks for the help with my tv and the chrome cast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Streaming issues

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent troubleshooted my system and quickly fixed my Roku problem

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Determined my tv and sound bar problem

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent trouble shooting for tv and sound bar problem

    I would recommend this to a friend