Customer Ratings & Reviews

The Geek Squad Management did an excellent job in hiring the Technicians that came to our home to help us. We are in our mid-seventies and have worked with computers and other electronics during our professional careers. However, technology has far surpassed our capabilities. All the Geek Squad representatives have been quite knowledgeable, professional, respectable, well trained and met our needs in a timely manner. Congratulations on your team of representatives.

The technician was able to connect my streaming service to my smart tv in a matter of minutes. I had no idea that the tower had dials to manipulate in order to make the connection.

The guys came to help us get the most out of our new sound bar we purchased as it wasn't the quality or sound we heard at the store. The TV is a bit older so making a new sound bar was a bit tricky.

Technician evaluated and solved the problem with our network being recognized by our LG G3 55 inch TV. Great service!

The Geek Squad specialist examined my printer and determined that the problem was actually with the computer. He fixed the problem and showed me how to fix it myself, should it happen again.

Very knowledgeable. They have been a great help and take the time to explain and show how to navigate the electronics.

My Geek Squad agent was Jahson Saint-Louis. Jahson was very professional and diagnosed the problem quickly and offered to restore my service with a new surge protector. I would recommend the Geek Squad and Jahson Saint-Louis to anyone needing electronic service. Thank you.

explained what problem was but did not actully fix it. just how to get around it.

Great service, friendly, and very knowledgeable. Not just out to hit and run, but really takes their time to help out in the best way for you.

agent came in changed plug position in rear tv ,sound bar said sound bar problem. had no sound. yesterday 9/1/2025 I relocated rear plug to another position sound bar now working . All that after i was refused credit to purchase new sound bar . strange the way it all worked out. some one looking out Just saying.

Product was great. Service was great. They just didn’t meet my expectations. They exceeded them.

The tech had a mask,glovrs,booties,goggles. Service performed quickly, fixed the problem with my fire stick. Wiped down all touched surfaces as he left, including the door knob. would have liked an explanation of what caused the problem. Will use again.

The gentleman was in my home for less than five minutes. He took a look under the hood, punched the button on the remote three times and it was repaired. Got top love to folks at Geek Squad!

The tech did a very good job and resolved the problem. He also noted that this was the thrid time I have had to have a tech come out and fix the inconsistant issue with our Sony TV

I don't know much about todays technology but feel safe that I can call on Geek Squad to help me. They have solved all my problems.

The agent examined all of our systems connections and tested all of remotes and our new Bose sound bar system.

The Geek Squad was great! He came in go the deal on what we were having trouble with. Look at the TV found a major issue and helped us deal with Sony to get it resolved

Agent arrived early, set up new DVD player and ran an update on TV. We had had sudden power outages that caused some problems. All was fixed in good order.

The Geek Squad did a great job getting all of our Sonos speakers working again. I would reccomend them.

The agent who came out helped me with my little cluster of a mess and also corrected an issue with my universal remote. Everything seems to be working quite well now, even a little bit better than when it was first installed.