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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 261 Showing 5,201-5,220 of 9,590 reviews
  • Rated 5 out of 5 stars

    Got Our TV Bavk in Working Irder

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They quickly helped reset our tv to receive streaming services.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did an excellent job with everything. Well satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick service (for once)

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two very polite young men came and took care of problem very quickly.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Honest help!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They gave good honest help for a fair price. They want you to be happy with your purchase and if your not they help you get something different that fit your wants and needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i didn’t even end up needing it but appreciate the followups i got

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greek instead my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Satisfied, with the service from Best Buy and Greek Square

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer troubleshooting via telephone.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer troubleshooting via telephone; problem was fixed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Johnny on the spot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two technicians really knew their stuff. Ended up solving our problem in a short time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Television repair

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geeks repaired the tv, put it back together and where in and out in 30 minutes. Very friendly

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Delivery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivered and installed washer dryer quickly on time without problem . Gave small amount of suggestions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech informed me that my problem was not a home theatre issue

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly recommend Totaltech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THEY CAME TO THE HOUSE ON TIME AND DID THE JOB, KIND & PROFESSIONAL ANSWERED ALL MY QUESTIONS.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Tech Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech determined the problem within a few minutes and resolved

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    eero installed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the Geek squad came in and solved our IT issues. no problem

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    adjusted my TV color issue.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was on time, professional and fixed the issue.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nikkito is the master

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nikkito trouble shot my system and had it running like a top in a matter of minutes. He is an asset to Best Buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek Squad Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad found and fixed the problem with my TV and sound bar very efficiently.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound frozen on the new TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Techs were so helpful in resolving the issue very quickly. They saved us a lot of frustration!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Speaker System Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent reviewed the status of my speakers and provided recommendations to improve my overall sounds capacity. He did a great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy user

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geak squat technical service people are great. Response time is good and you get correct answers the first time.

    I would recommend this to a friend