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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 265 Showing 5,281-5,300 of 9,590 reviews
  • Rated 5 out of 5 stars

    TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good service and friendly pepole and know what they are doing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Television repair

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geeks repaired the tv, put it back together and where in and out in 30 minutes. Very friendly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent people person and knew his job well.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Adjusted settings on tv and took off voice control

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad fix my sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did came did my sound bar totalled did so well fix my sound.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly recommend Totaltech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THEY CAME TO THE HOUSE ON TIME AND DID THE JOB, KIND & PROFESSIONAL ANSWERED ALL MY QUESTIONS.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Problem Solved!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agent was excellent and walked through fixes. Very friendly but also very knowledgeable.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    he arrived early and fixed the problem.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was prompt, friendly and knowledgeable. I was impressed with how quickly he analyzed the problem and made the correction.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Troubleshooting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Troubleshooted my speaker problem and concluded the results.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Efficient service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents fixed the problems quickly. They were courteous

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad efficiently solved my tv issue.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was thorough & professional in resolving my issue. I was impressed with his expertise!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad set my TV up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV and set it up with the internet. That was helpful to me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    brian tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent work on time and informative as how to use the product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    xxx

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent knowledgeable and kept me informed what he was doing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Terrific service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding service. Professional, polite, patient and thorough.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Found problem quickly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. Found the problem right away. Love the geek squad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Retired

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic guys. Great guys. Send them to me all the time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Personnel were knowledgeable and polite explaining the process along the way

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Net work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did a good job. He was very patient and polite.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad agents are timely & resolved TV issue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents fixed my TV asap. Called ahead when they were arriving. Adjusted the TV lighting.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ReviewTrouble shoot. Best buy equipment.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Punctual, knowledgeable. The gentleman was very good at his job which consisted of telling me my Receiver was dead.

    I would recommend this to a friend
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