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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 266 Showing 5,301-5,320 of 9,590 reviews
  • Rated 5 out of 5 stars

    Professional Trouble shooting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were professional, courteous and knowlegable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was very helpful and patient. Explained and setup the printer to my iPad and cell phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    was nice and helpful and I was very happy with the knowledge of the system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greek Squad installed my new TV.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician from Best Buy took away my old TV and installed my new Sony TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad assistance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent showed up just a promised and very expert.y adjusted the color and brightness on our TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantisic Geek Squad Experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two guys who came to my house deserve a raise.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Job well done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reset soundbar and system in a very short time. Very professional.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Appointments where are you?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a great idea if one could get an appointment in under a month.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad helped us with our sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very special person. Very respectful to seniors, spoke slowly to were we could understand

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound System Service Call

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Immediately diagnosed and fixed the problem. In and out in 15 minutes, very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home theater hookup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was great and solved the issue quickly. Will defiantly have the Geek Squad back again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Reset remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech reset my tv remote and updated the software.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad fixed my sound system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great guys very friendly, knowledgeable and efficient

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Troubleshooting Home Theater

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prompt, efficient Service for our Home Theater setup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV issue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    John & Cooper are simply the best tech people!!! They have helped me several different times

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad rules!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came on time and did a great job. They were very knowledgeable and helped me understand what the issues were and how we were going to fix them. Thanks guys, good job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Trouble Shot my Amazon Alexa Problem!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad ALWAYS Comes through for us! Great Service! Great Help! And Always very courteous! We appreciate The Geek Squad So Very Much!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad!!!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Patient and figured out software issue with Bose. I would have never figured it out without the help!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New LG Appliances and a new LG TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love shopping at Best Buy! Customer Service is Awesome and products are top quality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellente

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service, courteous and professional staffs

    I would recommend this to a friend
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