Customer Ratings & Reviews

The agent arrived on time, went through all possibilities and corrected any deficiencies that were found. My hoe theater system now works great. Outstanding service!

I had been trying to connect my new tv to my speakers for a couple of weeks. The agents were able to connect my speakers to my TV very quickly and efficiently.

The agent knew immediately what the issue was with the TV and quickly showed us how to remedy should it happen again (reset after updates).

Larry helped us get the dvd working. We needed 3 hdmi connections but the tv had only 2. Our amp had 3 hdmi connections and Larry showed us how to use them

This tech took almost no time to find my problem source, fix it, and tell me how to fix should it happen again. A happy 75 year old granny.

Revised mounted big screen TV hookup for mesh streaming vs. cable box to work best with stereo speakers and less remotes..

Smitty was my technician and he knew exactly what I needed. Was very knowledgeable and easy to communicate with. Double checked all the settings on the tv to make sure they were correct.

They have been very pleasant to work with. I highly like their attention to my requests. They have resolved my issues every time I have needed help.

Ryan the Geek was wonderful! He figured out my problem and outlined the possible "fixes" simply and efficiently. I would recommend him to anyone!

The agent connected my tv to the internet and set it up but had to call for tech support because the brand tv was not listed for the set up. We could not understand the tech support female due to extreme accent. She hung up on us and was very rude!

Your agents were very punctual; respectful and quickly troubleshot the problem. I am pleased at the degree of professionalism shown on this occasion

The agent examined all of our systems connections and tested all of remotes and our new Bose sound bar system.

The agents troubleshooted and reconnected my home theater remotes. Also, checked out my computer and provided potential solutions to speed up the system. Jason and associate did a great job. I will be calling Jason soon for additional Geek Squad work.

Geek Squard on-line was unable to correct the problerm we were experiencing and recommended we go to a local Best Buy locaton for assistance. We had to go to a location further than the nearest store to get an appointment on the same day. The agent at this location was able to assist us and explain what had happened and remediated the problerm. Very satisfied with the results of this appointment and with Geek Squad.

What a great guy answered all my questions was patient with me and suggested equipment that was affordable for me. Thank you.

After trying to resolve some problems with our new big screen TV, I requested a Geek Squad visit. The technician and his assistant arrived on-time, assessed the problems and provided training on how to fix them if they reoccur. The TV is wonderful but not a simple task to learn all the bells and whistles. Also, the online product guidebook I referred to had incorrect information, and several product reviews for that company website attested to the same. I appreciate Best Buy's home service and the technician's knowledgable and courteous assistance. Five Stars.

The guys were awesome. They knew exactly what to do and how to do it!! They fixed everything perfectly!!!! No issues whatsoever!! Very very nice and helpful!!!!

They really know what they’re doing great job. I could never have done this without their help, I mean, I could never have done this.

Product was great. Service was great. They just didn’t meet my expectations. They exceeded them.

The reason I was willing to pay $200 for the mounting and setup service was because this is the first item I bought a 70' TV and my home came with wall built in home theater system which needed some setup. Although, I manage to figure out receiver/speaker/TV connection, I needed some help to somehow connect all devices to the TV directly and not to the receiver. The first guy from Geek Squad was great but he wasn't able to help with all technical stuff (more specifically connecting all devices to the TV directly and not to the receiver. Another problem was the apps on TV wouldn't play on the speaker) so I had to help myself and make phone calls to LG and Onkyo to figure all of it on my own. I realized all I needed was an ARC HDMI cable. Next, I needed help to put my new cable through the wall because it wasn't available the first time so I went to BB store and the staff was kind enough to setup the $100 service for free. Unfortunately, the guy who came out this time turned out to be Andy Vu, Mr. Know-it-all, who talks too much and gets very little done, to be honest. Simple task of running the wires through the wall that the first guy (who was actually new to the job) was able to do easily took Andy a lot of time. He constantly argued and kept suggesting other ideas that I had no interest in. I simply asked him to do the job I requested BB for i.e. to run an hdmi cable through the wall, that's it. I told him I tested the cable and it works fine. I just need it to go through the wall so it doesn't look ugly hanging out. Andy responded "Don't worry about what you tested" and suggested that he has ways he can make my preexisting cables to do the job. I knew those wouldn't work as they are regular HDMI cable, not ARC HDMI cable. After wasting almost 30 to 40 minutes, he failed and basically lied to me that the task was done. When I tested the results, it didn't do what it was supposed to (TV apps didn't work on speakers because TV was connected via regular cable and I tested that already). Andy made lame excuses for it when he knew his approach was wrong which he just didn't want to admit. I asked him over and over again to just run the new cable through the wall. After much arguing, he agreed because I showed how truly dissatisfied I was with his service. My time was wasted and I had a bad experience with him. Next time, I am asking BB to not send this guy for any service.