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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 270 Showing 5,381-5,400 of 9,590 reviews
  • Rated 5 out of 5 stars

    Fixed connectivity

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service and knowledge of the products and interrelatedness thereof.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek inspected and verified my Smart TV Speakers

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek representative checked the sound of my Smart TV and runner the troubleshooting and determined that the speakers needed to be replaced.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad is always helpful and able To Fix Our problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad explained everything

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were excellent reviewing my receiver & remotes

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Expertise great Friendly, efficient..could not want more

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    was happy with service and explanation of workings of tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came out and figured out my problem with out a doubt

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fun Geeks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The boys installed our 2 new Samsung tv’s and they were fun company.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Troubleshooting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Troubleshooted my speaker problem and concluded the results.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Frame TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent is very helpful. He mounted TV and connected to all devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    He was knowledgeable, patient, thorough.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent explained how to use my TV set. He even wrote down diagrams for accessing both TV and movies.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek installed my equip on site

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    extremely Professional in Explaining my outdoor Speakers and the hook up to the TV, made things much easier for me

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Updated software

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV software and remote software updated. Systems checked on all TV's.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The man fixed my computer. Mostly settings I knew nothing about. He was a pleasure to do business with!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    fix cable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service the men were very knowledgeable and very courteous.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad saved my remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent went above and beyond to fix my remote! Excellent work

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tghese guys know their stuff!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agents are professional, courtesous and great to deal with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV fixed itself without intervention

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I canceled the service call because the problem corrected itself without any intervention. Thanks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Receiver issue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job troubleshooting my receiver issue thanks again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv picture freezing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They couldn’t fix my issue because it was a Verizon problem but they were very professional

    I would recommend this to a friend