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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 270 Showing 5,381-5,400 of 9,590 reviews
  • Rated 5 out of 5 stars

    Quick and Courteous

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently had two services one for TV/VCR and other for Computer yearly. Both went great and excellent service and communication as always.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lady

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really do not understand how this works, but I guess it will help my computers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job, there were on time, very nolagable with tv. Great job

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    The squad mounted my tv.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agency mounted my tv correctly and I was happy about that.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    JEREMY

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    DID NOT HAVE TO LEAVE HOME, KNOWLEDGABLE AND PATIENT

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. Very helpful, patient, & responsive.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad repaired my Sonos

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents cleaned up my PC. They also provided service to my Sonos. They did a great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad got my TV and sound bar working

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great, fast, courteous help and they got our TV fixed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Was Terrific!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad rep arrived on time and took care of all issues promptly and professionally!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ryan & Ryan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Diagnosed our audio problem quickly Very friendly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GS effectively resolved smart home operation issue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad Agent helpful, courteous & knowledgeable about all smart home electronic devices. Provided excellent, efficient service !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad got my television and portable control

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was unable to get the 3 portable control devices to open and receive any service through my television.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad worked quickly and efficiently.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents reconnected my sound bar system and checked to see that my tv and sound was synchronized .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Customer!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent turned on Airplay and showed me how to access the App.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeks (Malik) thought through my problem and fixed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solved my wireless problem. Did it professionally and quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greek squad trouble shot my tv and sound bar conn.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time, knowledgeable and explained everything they were doing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV remote issue solved quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dan and Matt were helpful, thorough and friendly. Easy to wrk with and resolved my issue.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Got my tv working quickly

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents fixed the cables my grandson had misplaced and showed me how he can play his games without unplugging anything

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Help me learn my tv features.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jamie was great and answered all my questions. Was very curtious and didn't mind any questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Updated Apps

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional, and knolagable of system. Listened well and got it done right!

    I would recommend this to a friend
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