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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 271 Showing 5,401-5,420 of 9,590 reviews
  • Rated 4 out of 5 stars

    Delivery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivered and installed washer dryer quickly on time without problem . Gave small amount of suggestions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Updated Apps

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional, and knolagable of system. Listened well and got it done right!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad fixed our issues with our speakers.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent showed us how to use our remote correctly and reconfigured our speaker system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad fixed problem totally

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Top of the line technician. Professional efficient knowledgeable and super nice guy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good very friendly did a good job like it but to long to receive it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad set up my sound system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Joel was very knowledgeable! On time and very neat!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Unusual Problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service rep was unable to fix issue unfortunately…he assumed the issue has to do with cable tv box which I have yet to replace. I would have expected him to call someone and research if the inability of the tv to turn on quickly and sinc with the soundbar was ever reported before.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    surround sound speakers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fix was easy to do. The tech was professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellence Service as always. Geek Squad is the best.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Troubleshooting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well mannered and courteous. Able to troubleshoot the problem fast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two agents hooked up my sound bar correctly, giving us much better TV sound.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We're very happy with our purchases. The geek squad are great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome customer service. They were here before the time corrected the issue and was done .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surround sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Smilely face and explain it so clearley i had it plug up wrong

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the best !!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came in and got to work . I told them what needed to be done and that was it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great technician

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome customer service. Specialists was very attentive.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    System troubleshoot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast, efficient and overall job very well done! I was extremely happy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are very helpful with our phone, tv's, computer and other technology items.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly recommend Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agent was very knowledegable and fixed my problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was patient and very helpful. Explained how to set color and maneuver streaming device.

    I would recommend this to a friend
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