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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 272 Showing 5,421-5,440 of 9,590 reviews
  • Rated 5 out of 5 stars

    GS repaired our system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was helpful and patient. He added at least one more option we were not aware of.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad solved my problem.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had trouble with the sound of my system and TV and they fixed it and paired my smartplugs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad always very professional and informative. Nice service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Soundbar Adjustment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents adjusted my Soundbar and now it works better.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Troubleshooting my TV was fixed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional excellent service, prompt, and on time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad serviced my Sony sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    William knew his stuff and took the time to explain things when asked.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Speaker System Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent reviewed the status of my speakers and provided recommendations to improve my overall sounds capacity. He did a great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Job Well Done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As always they arrived on time and wasted no time resolving the problem.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    AppleTV issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mike, the tech was prompt and professional, but could not the issues

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    troubleshooting home theater connection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician was prompt, friendly and efficient and neat!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Totaltech Membership

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love having the total tech membership! it has been a great asset for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great and friendly service and got everything fixed quickly.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Defective ProForm Rower

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Just Ordered a ProForm Rower gym equipment and they delivered it this morning. I assembled it and my BF tried it then the cord suddenly snapped. Please kindly check your product its alarming.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Two guys and a messed up sounddysyem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These two guys fixed my Sonos sound system in minutes!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Starlink

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great team! All was completed as needed! Always request this team.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service and support knowledgeable friendly excellent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional and knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent, professional staff. Very knowledgeable. Quickly located and corrected issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV repair

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sam did a great job coordinating the time of arrival and doing a clean job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Service and the Tech's were very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are a member leave I think you paid $200 and you can get like services I got my radio install I got my TV calibrated for only 50 bucks is pretty good service

    I would recommend this to a friend
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