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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 273 Showing 5,441-5,460 of 9,590 reviews
  • Rated 5 out of 5 stars

    TV Trouble Shoot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding work in trouble shooting our TV. Excellent customer service as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service, knowledgeable technicians and resolved quickly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad adjusted the TV & sound bar.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Barry did an excellent job & was very punctual. He explained everything he did in detail.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Surround Sound System hookup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Troubleshooting New TV Hookup was done quickly and effectively.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent people person and knew his job well.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Adjusted settings on tv and took off voice control

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Technical pros

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were professionals and know what they were doing I appreciate them thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Job Well Done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As always they arrived on time and wasted no time resolving the problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tech support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    service is always excellent. always helpful with computer questions. very reliable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent work and explanation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Trouble shooting my new sound bar. Checked out all the various aspects and fine tuned expertly. Very helpful in advising how to work my sound bar in the future.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV repair

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sam did a great job coordinating the time of arrival and doing a clean job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    System troubleshoot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast, efficient and overall job very well done! I was extremely happy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad rocks!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The squad was knowledgeable, professional, and accomplished what I needed and more

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bailey addressed the issues with my receiver,

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bailey did an outstanding job and was very professional and courteous. You are lucky to have her on your Team. Rob Brosius

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yeah up and running

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very helpful we needed technical help and they were very patient with us

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad serviced my Sony sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    William knew his stuff and took the time to explain things when asked.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was very courteous, we need a part so he got it ordered. So hopefully that will take care of issue with tv.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad KGD

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was excellent in addressing the problems from the first install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job, there were on time, very nolagable with tv. Great job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good very friendly did a good job like it but to long to receive it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Reset remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech reset my tv remote and updated the software.

    I would recommend this to a friend