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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 274 Showing 5,461-5,480 of 9,590 reviews
  • Rated 5 out of 5 stars

    Geek squad fixed my sound system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great guys very friendly, knowledgeable and efficient

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Troubleshooting Home Theater

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prompt, efficient Service for our Home Theater setup.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great tune up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Squad person done a great job quickly and politely

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek Squad Service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad helped me on several occasions with regards to my TV, printer, and computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good service thanks fast and quick solution of problem

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    He had them installed in 30 min

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent help me install my hue gradient lights, that I couldn’t make them work with my movies

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Trouble shooting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The issues that was having was handled in a professional and timely manner !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Troubleshooting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well mannered and courteous. Able to troubleshoot the problem fast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Adjustment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Made an adjustment that allowed me to hear voices better

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    revirw-of June 29,2023 support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Larry- excellent tech== professional - pleasant- and polite

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantisic Geek Squad Experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two guys who came to my house deserve a raise.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased a Lenovo computer from Best Buy and am very satisfied with the purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellente

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service, courteous and professional staffs

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast and good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes the agent connected all my devices good. He did a professional job. I’m happy with his performance

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my new TV.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lou and Han were friendly, efficient and very competent in setting up our new 58 inch TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Customer!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent turned on Airplay and showed me how to access the App.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greek squad trouble shot my tv and sound bar conn.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time, knowledgeable and explained everything they were doing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Found Problem Quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad folks found the problem and ordered the part. The TV is still not fixed because I am assuming the part has not come in.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did a great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad successfully unlocked my DVD player and made sure it was working properly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    always excellent service I would recommend this service

    I would recommend this to a friend