Customer Ratings & Reviews
- SKU:
- 7716527
Customer reviews
Rating 4.4 out of 5 stars with 9590 reviews
(9,590 customer reviews)Rating by feature
- Value3.8
Rating 3.8 out of 5 stars
- Quality3.8
Rating 3.8 out of 5 stars
- Ease of Use3.6
Rating 3.6 out of 5 stars
Customers are saying
Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Service issue
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Technician was very helpful and stayed on the line til issue was resolved
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad serviced my TV quickly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The installation team was quick and professional! Thanks for the support!
I would recommend this to a friendRated 5 out of 5 stars
Geek squad fixed tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fixed my tv/cable connection. Friendly, courteous, and knowledgeable.
I would recommend this to a friendRated 5 out of 5 stars
Sound bar back in use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Used an alternate method so my TV would communicate with my sound bar and woofer.
I would recommend this to a friendRated 5 out of 5 stars
Lessons Taught
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It took 2 minutes to fix my problem. Simple instruction to home owner.
I would recommend this to a friendRated 5 out of 5 stars
Quick and perfect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Quick and perfect. Very professional and easy to set an appointment and work with.
I would recommend this to a friendRated 5 out of 5 stars
TV Sound BAr Help
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agent was great and helpful! Immediately knew how to point us in right direction.
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad installed my components
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad is great and courteous. They are also very knowledgeable.
I would recommend this to a friendRated 5 out of 5 stars
Very friendly, professional, and efficient techs.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got the TV up and running and explained how to use the system, while following Covid 19 precautions. Very happy with the service.
I would recommend this to a friendRated 5 out of 5 stars
Fixed Bluetooth connection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I already did a survey. I’m only doing this because Keenan did such a great job.
I would recommend this to a friendRated 5 out of 5 stars
geek squad helped me change the cabel tv and dvd
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.agent fixed the problem right away, very happy with the service
I would recommend this to a friendRated 5 out of 5 stars
Great service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our sounder has stopped working, they were so kind, It has somehow come unplugged in the back of the tv.
I would recommend this to a friendRated 2 out of 5 stars
Geek Squad install soundbar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Issues with soundbar losing connection. Geek Squad ran some diagnostics and found that there is a problem with the soundbar itself. Tech said he would call us back that day to set up an appointment to bring us new soundbar to connect and take the one we had back. Its been 2 weeks now and haven't heard back. I have left 2 messages and no return call. So making a trip to Best Buy tomorrow to exchange soundbar. The purchase of this soundbar has been a real hassle! Since we have bought this we have had 2 appointments the tech was a no show or no call and now this on the 3rd appointment. Very disappointing! I have spent alot of money at Best Buy over the last year. Wish my total tech membership was working out better for me.
No, I would not recommend this to a friendRated 5 out of 5 stars
Chris did a great job fixing my Sonos system.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.He replaced a part for my sonos system then helped me to reset my echo's so that they could work properly as well as play music again.
I would recommend this to a friendRated 5 out of 5 stars
Great service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great and friendly service and got everything fixed quickly.
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad-IMPRESSIVE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely helpful and knowledgeable ! Worked quickly and did everything I requested.
I would recommend this to a friendRated 5 out of 5 stars
KODOS To Jake
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.KODOS To Jake, excellent customer service very knowledgable and customer friendly
I would recommend this to a friendRated 5 out of 5 stars
Geek squad tech support
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our issue was resolved by well trained and courteous technicians.
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad got my TV and sound bar working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great, fast, courteous help and they got our TV fixed.
I would recommend this to a friendRated 5 out of 5 stars
Great technician
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome customer service. Specialists was very attentive.
I would recommend this to a friend