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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 279 Showing 5,561-5,580 of 9,590 reviews
  • Rated 5 out of 5 stars

    Geek Squad

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are always helpful and friendly..............

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sevice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Helped with our questions.jgfh hgx jhg fyjjh tyihf

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Troubleshooting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were helpful and professional, got us up and running!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    happy customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    perfect.....................................................

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My soundbar and remote were not working together!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was great! The tech was helpful, pleasant, and solved my problem in minutes! Thanks for the help!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    installed tv

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they did a great job Carson was very informative and did a great install

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Do not know.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gentleman was pleasant and knowledgable. He was able to answer all my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Michael Geek squad Hero!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Michael did an excellent job placing my SONY A8H it's optional sound bar height stand! Kudo's to him for figuring out how to do it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad solved my problem quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got right to the heart of our problem and helped us resolve it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great tech support!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent tech support. Knowledgeable, professional and timely.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek visit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just another great Geek visit! Everytime we’re so pleased we chose Geek coverage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Both were fixed quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Amazon firesticks were not working, and my printer was offline.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Like a son/brother who helps you

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the total tech guys. They are efficient and kind

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my Tokyo very fast.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent help me install Roku very fast and I am very with it because I can watch it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality Work

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was great, I like the help I receive from this department.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech was very patient and understanding with my situation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Go geek squad! Nice job. Knowledgeable and helpfu

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took care of connection to my printers and did a great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast and good job

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes the agent connected all my devices good. He did a professional job. I’m happy with his performance

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No Worries, I Have Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When things quit working they get here in a hurry and wiggle their magic noses and it’s all fixed. Amazing! Thank

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pleased Customer!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with the work Geek Squad did today and them being on time.

    I would recommend this to a friend
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