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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 280 Showing 5,581-5,600 of 9,590 reviews
  • Rated 5 out of 5 stars

    Quick, accurate and good!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got out to my house quickly and diagnosed my issue correctly. All is good!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Sad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy use to have the best service around, now it seems to be very complicated. I loved BB and always bought everything with you. Our tv has been very complicated to purchase and setup with you and we had to go with a new person ..

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    reprogramed our Sony soundbar in a very short time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TECHNICIAN PROVIDED THE HELP THAT I NEEDED

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE TECHNICIAN ARRIVED ON TIME AND FIXED THE PROBLEM.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did a wonderful job and I would recommend that person anytime to anyone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ring

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents got my Ring up and functioning again after my router was changed to 5g.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thanks Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very efficient and friendly team. We have been very impressed with Geek squad services and support.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    True Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded software on my 75” smart tv and checked my overall Wi-Fi strength throughout my residence.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    surround sound system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    everything was done fine. Why do you want minimum 50 characters when four words are just fine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good service , and communication would recomend to the buyers

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tech installation, highly recommended

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Taught us how everything works and made all of the technologies work seamlessly together.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were unable to solve remote issue and they stayed with it until deciding it was a receiver problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great JOB

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Trouble Shoot by Geek Squad job exceeded expectations. Thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pleased Customer!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with the work Geek Squad did today and them being on time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Logitech Remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Discussed Logitech remote which only needed to be rebooted

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    yes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    yes like i said it give brief pause when channnel is changed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad took care of our Sonos/TV issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Victor was the best. Made us grateful we became TotalTech members

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service from. GS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service, on time and resolved quickly. Thanks!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nice professional folks.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Reset harmony remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reset harmony remote & hall speakers to operate with receiver- reconnected

    I would recommend this to a friend