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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 281 Showing 5,601-5,620 of 9,590 reviews
  • Rated 5 out of 5 stars

    New computer program updates

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents installed new programs so I could see and hear cds and dvds on my new computer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Drsing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent choice. Just what I ordered. Excellent delivery, installation, and service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fixed device problem with amp Devon set up issue plus instructions on the application.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    seamless with explanations as he made it perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He did a splendid job; and was a personable professional!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    He was done quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent removed the old receiver and installed the new one. He also programmed the Harmon controller and receiver.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick over-the-phone response

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I called requesting help with a technical issue. The agent returned my call quickly and solved my issue immediately. Very helpful and friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wired

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad, specifically Chris in Portland store, coordinated wiring our whole house and suggested products. Thrilled with the outcome. At about 35% of smarthome

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly recommended ythe Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very patient teaching us how to use the remote

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I do not know what this means. ?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentleman was fantastic. All your people are terrific

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It is a good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does what I need it to do and I have purchased this product before. I am very happy with it and will continue to use it everyday

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad fixed my soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents know what they are doing. They are timely.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and great results.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Determined issue with sound system and updated Directv remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad explains what I need to know

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the geek squad because I am not very good at technology

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Technician was professional and quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A Geek Squad Tech came to my home and hooked me up when I had hard time doing it myself

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service, on time and fixed it the first time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Security cameras and doorbell. Cody Smith was great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Both were fixed quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Amazon firesticks were not working, and my printer was offline.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Troubleshooting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were helpful and professional, got us up and running!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed my electronics and updated my system

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yes everything good for me and my family

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hello how they did fix my TV in the very nice and very quick

    I would recommend this to a friend