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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 281 Showing 5,601-5,620 of 9,590 reviews
  • Rated 5 out of 5 stars

    Very nice young men.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The squad got our stations back. A huge relief! Thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is Great. Worth the price.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service! They came on time and worked hard to get the job done right.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Efficient as well as pleasant.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my tv and connected it to all my devices. They were very meticulous as well as concerned for my needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad quickly resolved our tech issue with TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was able to fix the screen for brightness.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Much needed help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful and took there time to work on my home theater

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad - always helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional, knowledgeable and quickly fixed our problem

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek inspected and verified my Smart TV Speakers

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek representative checked the sound of my Smart TV and runner the troubleshooting and determined that the speakers needed to be replaced.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Troubleshooting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service and mike Wolverton well know with is knowledge.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squat came to Troubleshoot static with sonos arc

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Resolved concerns on some home theater malfunction

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Some minor issues with interactions of components of home theater setup. Main concerns resolved, and additional info acquired from techs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad took care of my problems

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was able to correct all my problems and I as impressed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony Audio system.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed my new sound bar. They also explained how to get the best sound from my system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did a wonderful job and I would recommend that person anytime to anyone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ring

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents got my Ring up and functioning again after my router was changed to 5g.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    trouble got me covered.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The troubleshooter knew what he was doing and help me out 100%.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad fixed my sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alex was great! He had solved the problem within ten minutes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our sounder has stopped working, they were so kind, It has somehow come unplugged in the back of the tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad vidit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. Knowledgeable staff. Swift service.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed my electronics and updated my system

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bailey addressed the issues with my receiver,

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bailey did an outstanding job and was very professional and courteous. You are lucky to have her on your Team. Rob Brosius

    I would recommend this to a friend
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