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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 282 Showing 5,621-5,640 of 9,590 reviews
  • Rated 5 out of 5 stars

    Solved my problem.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents helped me navigate what I want to find on my TV and answered all my questions. Very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mike & Matt did a great job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super people that did a outstanding job. Thanks Mike & Matt

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a fantastic experience. The work was done highly professionally and actually had some great convos about expanding the home theater system even more in the near future.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Annual Service Contract

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would not want to be without this excellent service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Remote control not working.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional and on time. Resolved my remote control issue in minutes. Would use again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wasted no time!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed phono pre amp to my home theater. also connected FM and AM stations

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Thankful for having everything requested done.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service and knowledgeable staff. Very pleased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents Brandon and Hayden were very quick and amiable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad helped me set up the computer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed help to determine which computer we wanted. Very hepful and courteous. Very knowlegeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Stereo repair

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional. Did not try to sell me on something I didn't need.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was great I would recommend it to my friend and family

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The geek squad was so quick getting my tv on the w

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were so professional and everything was just perfect

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad got my smart tv functioning !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Agent was very knowledgeable, respectful and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New computer program updates

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents installed new programs so I could see and hear cds and dvds on my new computer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Scheduled for computer set up and transfer!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cannot evaluate yet, as scheduled the Geek Squad Tech to set up my computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Drsing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent choice. Just what I ordered. Excellent delivery, installation, and service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    KNOWLEDGE w/MANNERS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    EXCELLENT!!! PATIENT!!! KNOWLEDGEABLE and very NICE guys !!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT Technician!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very knowledgeable--answered all of our questions and was NICE!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    quick to diagnose

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent arrived in a timely manner towards the end of the given window. He was able to quickly diagnose the problem and fix the issue. Thank You

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helped me on computer and Roku installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they were very pleasant and helped me on several issues.

    I would recommend this to a friend
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