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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 283 Showing 5,641-5,660 of 9,590 reviews
  • Rated 5 out of 5 stars

    Good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fixed device problem with amp Devon set up issue plus instructions on the application.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tech installation, highly recommended

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Taught us how everything works and made all of the technologies work seamlessly together.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent Adam was patient with me and wonderful!!! Geek Squad is a great service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    homeowner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service!!!! On time and were very courteous and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed MY TV EFFECTIVELY

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent installed my TV and set it up efficiently and answered all my questions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV issue reinstall software

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Showed up on time, knew how to fix my issue quickly, friendly & personable. Nice job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad to the rescue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad called before coming out, when he arrived, he was very professional and tentative.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Technician was professional and quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A Geek Squad Tech came to my home and hooked me up when I had hard time doing it myself

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed our tv and mounted it on the wall for us.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was GREAT!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank you Geek Squad for helping me figure out my new TV! Awesome service! Right on time, too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always a fast response.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Any time i habe a problem with my computer, I know I can call the Geek Squad and get it taken care of right away. Thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Props

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Representative diagnosed problem promptly and advised fix.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Once again,Branden from Geek Squad was outstanding

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Branden from Geek Squad went above and beyond to install our new tv's.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad tune up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The waiting period was worth it. My agent understood my problem & tuned up my PC in a short time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    These guys are great!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were timely, professional and quick to resolve our issues!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    all work done in a most perfectly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    thay installed indoor TV antenna ,repaired a doorbell. checked out security cam. 5 star work !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fixing home theater

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents troubleshot and repaired Sonos settings. It was a difficult problem that they figured out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Found Problem Quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad folks found the problem and ordered the part. The TV is still not fixed because I am assuming the part has not come in.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    surround sound system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    everything was done fine. Why do you want minimum 50 characters when four words are just fine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    JOB WELL DONE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My experience with best buy was exciting, fun to work with Joshua Hoose and his partner Nick these two guys that did what their job required. Thank you best buy.

    I would recommend this to a friend
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