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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 286 Showing 5,701-5,720 of 9,590 reviews
  • Rated 5 out of 5 stars

    technical assistance for TV service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent responsive service for issues with TV and wireless service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    help with iPhone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had some issues with my phone and was able to call Tech Support and get the issue resolved quickly! I enjoy the service they offer!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helped with a tv mount issue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job!!! Very professional and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very quality staff

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad personnel do a very good job of being clean and doing a quality task. I would recommend them to anyone.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Cable to Wi-Fi conversion.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    NO! Only the main TV. The other 3 TV now do not work.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents Brandon and Hayden were very quick and amiable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer repair and troubleshooting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hector was very helpful - even though it was late at night, he hung in there!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    KNOWLEDGE w/MANNERS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    EXCELLENT!!! PATIENT!!! KNOWLEDGEABLE and very NICE guys !!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a professional job installing my TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad quickly resolved our tech issue with TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was able to fix the screen for brightness.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They were friendly & hooked up the TV quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents came on time & called before arrival. Very polite & friendly & showed us what to do.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad very polite

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad very knowledgeable and polite. She made sure I understood before leaving.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV problem resolved

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad ID’d the problem and fixed it quickly. Pleasant Guy. Always a good experience with the Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed our tv and mounted it on the wall for us.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thankful for having everything requested done.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service and knowledgeable staff. Very pleased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Fixed Our TV Audio Issue Quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did a great job of addressing our audio issue on our TV quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    David Kingsbury Rocks!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    David Kingsbury is excellent. He listens well and does his Very best to address your concerns.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was great I would recommend it to my friend and family

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad adjusted the surround sound quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents adjusted my surround sound system using an app on their phone which sounded great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the Best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Total Tech never dissappoints. Always repectful, knowledgeable, and helpful.

    I would recommend this to a friend