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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 289 Showing 5,761-5,780 of 9,590 reviews
  • Rated 5 out of 5 stars

    Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and knowledgeable.He had my best interest in mind and I would highly recommend him .

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Mr. Thomas Kephart

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They done a very professional job. They was on time and very polite. Fine job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Troubleshoot surround sound system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was able to get my surround sound system working properly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your tech fixed my problem with great knowledge of my equipment

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Guy knew what he was doing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was knowledgeable and professional. He arrived on time and did the work correctly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Knowledgeable & punctual

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time, insightful and was honest about the WiFi issue on the TV

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    wish phone info was as good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I home visit went fabulous. Problem was resolved completely

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They did my cameras

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They connected all my cameras they did it so fast and very friendly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad fixed the tv and surround sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great guys that knew what they where doing very knowledgeable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time. Kept me informed about arrival time. Good information about the problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK SQUAD

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You guys are great! Thanks for your help. Y'all were Johnny on the spot.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Black Toner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kim was great! No one in the store could confirm is the toner had a chip.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Problem solved in a timely manner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gentleman was on time, prepared to fix our TV problem. Once fixed he explained what had happened and made sure we knew how to avoid the problem in the future

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad does good and fast work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    sound bar replaced clean job well done geek squad is welcome in my house any time for repairs etc.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad straightened out connections to TV Box.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did what was asked very efficiently.Took appropriate amount of time to do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV repair

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was wonderful Very knowledgeable He helped me alot

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They was prompt and on time installing everything

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They was prompt and on time installing everything was good thank you Best Buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Total protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value. Easy towork with techs. Knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound bar correction

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were great and fixed my problem on their first visit.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad addresses my streaming issues.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was prompt, knowledgeable and fixed my issues.

    I would recommend this to a friend
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