Customer Ratings & Reviews

Very happy with their service. Very knowledgeable out my problem and they resolved the issue quickly.

These folks are the best in technology period. We have purchased many items and they have been terrific to work with

The technician did a superb job! He was on time. He called before arriving. He was pleasant and did the job quickly.

All Geek Squad reps we have encountered have been excellent. This was no exception as they we knowledgeable, friendly and got the job done with no hassle.

The in-home technician was professional, diagnosed the issue, resolved it quickly and was very pleasant. The only reason the review isn’t rated five star has nothing to do with that technician. When I phoned the Geek Squad they were unable to troubleshoot my problem and scheduled an in-home technician. The solution to our issue was a simple reboot by disconnecting the cord, waiting 15 seconds and reconnecting. So I pay for a service that only succeeded in sending me a repair technician which I then paid for in top of the annual fee. Didn’t feel this was a great deal for me. Will have to rethink my annual membership.

Paul was great - again! He analyzed a problem we were having with our new router and recommended and installed a product that better suited our needs. Everything is working great!

Answered all my questions and got my TVs working the way I wanted them to. I’m awful with technology so I find the Geek Squad so necessary and helpful.

the technician got a problem with our smart TV reconnected and working perfectly in just a few minutes - explained what went wrong and what to do if it reoccurs - He was a total professional and so very polite when answering our questions

The agents arrived on time and completed the order involving connectivity of 5 home theater components.

To assist with my hearing problems, the agents set up and connected a pair of Sennheiser headphones to my television and to my Sonos network.

The agent Rudy was prompt, professional but friendly and he diagnosed and resolved the problem very quickly. Nice job!

The techs were awesome. Knew what they were doing. Made sure customer is satisfied. Andy is superb. . The very best. Unreal as it relates to service today.

it has a sharp picture and the sound is good. Just don't like the legs on which it stands. Prefer a pedestal like the last LG tv I had. Not as easy to tilt

The agents were able to quickly fix the problem I was having getting my 4k Digital Player working with my TV. It turned out to be a incorrectly connected cable. I never would have figured it out on my own.

The agents from geek squad fixed my tech issue quickly and were very professional. I have used the geek squad several times and they always deliver on their promises. If i could give 10 stars i would.

Called Geek Squad because we were having problems with out home theather audio. Scheduled an appointment and when contacted by technician he was able to walk us through the process to fix it over the phone. We agreed no tech on-site was needed and the appointment was cancelled. Great job and as a Total Tech member we truly value the services of the Geek Squad on all of our electronics - as they will service all electronics even those not purchased at Best Buy.

The tech who came was very professional, very knowledgeable and very helpful. He solved our problems quickly and made sure we knew how to operate our equipment.

We had purchased some new devices for our TV. But had issues with making things all work together. The agent came out went back and researched the issue brought back the correct devices that would work. Everything was up and running in minutes. They are worth the money!

The agents reattached my rear speakers and subwoofer to my Sonos system and reactivated my internet on a TV. They were expert and extremely polite. Great guys!

I ordered a refrigerator. I requested that the door swing to the left upon delivery. If it wasn’t, the door would not open all the way and would hit the corner of my counter which may cause damage. I was told the geek setup squad would ensure I was satisfied before they left. First refrigerator came damaged took two days to get completely cold. Door did not swing the correct direction. Second delivery, inside was dirty, skuff marks on the shelves inside. Door still did not swing the correct direction. Delivery drivers for both deliveries did not want to correct the door issue and were very rude when I asked about it. I have read other reviews in which they did all I was requesting. I don’t understand why they couldn’t do something as simple for them as if switching the door hinges to the other side or even ensuring cleanliness and that the product wasn’t damaged.