4th of July SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

Rating Filter

Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 291 Showing 5,801-5,820 of 9,590 reviews
  • Rated 5 out of 5 stars

    GS fixed my remote to my sound bar very quickly

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and efficient!! Called first and was very nice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick And Courteous service!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He explained everything to me and took care of us!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Technicians

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up my surroundsound, and link all of my equipment

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They did my cameras

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They connected all my cameras they did it so fast and very friendly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. People friendly and pleasant. Very helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installation of tv.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding service. Everything was explained thoroughly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad fixed our TV.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Helped figure out what was wrong with our TV. Always on top of any problems we have!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Knowledgeable & punctual

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time, insightful and was honest about the WiFi issue on the TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The guys were great!! Restored my confidence!!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were really great, super polite and patient!! They fixed everything!! They restored my confidence in Geek Squad Total Support!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home Theater Projector

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up an appointment to replace overhead projector in home theater with laser projector.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tech great help.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician very helpful, and I would like this person to do tech work in the future.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Efficient

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Made connections quickly. Only problem was delay in responding

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    steve and derek were ontime and very helpful

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    completely satisfied very professional will use in the future

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great tech

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your tech fixed my problem with great knowledge of my equipment

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hoiked up new tv quickly!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv was hit by lightning. Hooked up back up tv during storm

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fixed system after change in cable/internet provi

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jason came and corrected a problem with my integrated system

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad receiver set up

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up my receiver correctly and now it works with Apple TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was polite, respectful of home and finished quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fixed home theater problem

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents are wonderful, knowlegetable, polite, great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad are great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connected my TV and headset, They're the best guys, so friendly & helpful.

    I would recommend this to a friend